About Us:
KD Brands LLC is an innovative e-commerce company dedicated to building and scaling online brands. We focus on providing high-quality, affordable products across various niches. Our team is dynamic and remote-first, offering flexible working arrangements and a collaborative work environment.
Role Overview:
We are seeking a dedicated and detail-oriented Virtual Assistant to join our team, specializing in handling emails and customer support for our e-commerce brands. The ideal candidate will possess excellent communication skills, a strong ability to multitask, great english speaking/spelling skill, and a commitment to delivering exceptional customer experiences.
Responsibilities:
Email Management:
– Monitor and respond to customer inquiries and support emails promptly.
– Organize and categorize incoming emails to ensure efficient processing.
– Draft and send follow-up emails to address customer concerns or gather additional information.
– Handle email escalations and prioritize urgent matters.
Customer Support:
Provide high-quality customer support via email, ensuring customer satisfaction and timely resolution of issues.
Address product inquiries, order status updates, shipping information, and other customer concerns.
Identify common issues or trends in customer queries and suggest improvements to processes or FAQ content.
Documentation and Reporting:
Maintain detailed records of customer interactions, including resolutions provided and follow-up actions required.
Generate regular reports on email and customer support activities.
Collaborate with team members to update knowledge bases and support documentation.
Qualifications:
– Proven experience in a virtual assistant role, specifically focusing on email management and customer support in an e-commerce setting.
– Exceptional written communication skills in english with attention to detail and grammar.
– Strong problem-solving skills and the ability to handle difficult customer situations with patience and empathy.
– Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CRM tools (e.g., Zendesk, Freshdesk).
– Proficiency in email management tools (e.g., Gmail, Outlook) and basic office software (e.g., Google Workspace, Google Docs).
– Ability to work independently, manage time effectively, and meet deadlines.
– Strong organizational skills with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
Preferred Skills:
– Experience with e- commerce order management and customer support systems.
– Knowledge of common e-commerce customer support processes and best practices.
– Basic understanding of e-commerce product categories and customer behavior.
What We Offer:
Flexible remote working environment.
Opportunities for professional growth and development.
Collaborative and supportive team culture.
Regular team meetings.
How to Apply:
If you are passionate about providing excellent customer support and have experience managing emails in an e-commerce context, we would love to hear from you even if this is new to you!
Please submit your resume and a brief cover letter detailing your relevant experience and why you would be a great fit for this role!
APPLY FOR THIS JOB:
Company: OutsourceAI
Name: Kai Dotstry
Email: