E-Commerce Virtual Specialist

Job Title: E-Commerce Virtual Specialist

Company Overview:
At Saint Willo, we are passionate about empowering individuals to achieve salon-quality nail care from the comfort of their homes. Our flagship product, the Willowash Nail Removal Kit, revolutionizes the nail care industry with its innovative technology and commitment to customer satisfaction. As a rapidly growing e-commerce company, we are dedicated to delivering exceptional service and enhancing the beauty routines of our valued customers.

Position Overview:
We are seeking a skilled and enthusiastic E-Commerce Virtual Specialist to join our dynamic team. The ideal candidate will be a proactive and detail-oriented individual with a strong background in customer success, social media management, administrative support, data entry, and creative asset creation. This role will play a pivotal part in ensuring the success and growth of our e-commerce platform, contributing to the overall success of Saint Willo.

Responsibilities:

Provide outstanding customer support and ensure a seamless customer experience through various channels, including email, chat, and social media.
Manage social media accounts and engage with our community to foster brand loyalty and drive engagement.
Assist with administrative tasks such as order processing, inventory management, and data entry to ensure accurate and efficient operations.
Create compelling and visually appealing creative assets for marketing campaigns, social media posts, and website content.
Conduct research and analysis to identify market trends, customer preferences, and opportunities for growth.
Collaborate with cross-functional teams to execute marketing initiatives, product launches, and promotional campaigns.
Monitor and track key performance indicators (KPIs) to evaluate the effectiveness of marketing efforts and make data-driven recommendations for optimization.
Stay updated on industry developments and best practices to continuously improve processes and enhance the customer experience.
Qualifications:

Fluent in English and proficient in written and verbal communication.
Prior experience in customer service, social media management, and e-commerce operations.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and familiarity with e-commerce platforms (e.g., Shopify).
Creative mindset with experience in graphic design tools such as Adobe Photoshop or Canva.
Ability to work independently with minimal supervision and collaborate effectively in a remote team environment.
Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
Knowledge of the beauty industry and passion for delivering exceptional customer experiences.
Benefits:

Flexible remote work arrangement with a supportive and collaborative team environment.
Opportunity for professional growth and development in a fast-paced e-commerce industry.
Competitive compensation package with performance-based incentives.
Access to employee discounts on Saint Willo products and exclusive perks.
Join us in shaping the future of beauty and empowering individuals to embrace their unique style with confidence. Apply now to become a valued member of the Saint Willo team!