E-commerice brand analyst CSR

Skills play a vital role in a workforce but We believe that hiring character over skill is the basic foundation for building a smart, efficient, passionate, driven, and impactful workforce.

AT MERIDIAN, WE FOCUS ON PEOPLE OVER PROFITS

Our flexible work model provides a healthy, safe, and open work culture that empowers our TeamMates.!

Responsibilities:

– Create and compile Excel sheets on a daily basis
– Evaluate and execute pricing changes
– Compile and send out purchase orders
– Complete quarterly analytical projects in alignment with Brand Management Team goals
– Answer customer service inquiries and voicemails
– Create listings on multiple marketplaces.
– Refresh internal reporting to reflect accurate data on a consistent basis.
– Responds to all customer service inquiries in a timely manner
– Answer and return phone calls received from customers during regular business hours.
– Work with the Logistics team to resolve any seller fulfillment-related issues.
– Work closely with the Brand Management team to assist with brand-specific needs as they arise.
– Maintain and create various spreadsheets to assist the team with reporting.
– Meet with Agency Partners to align on objectives and better understand their products and customer service needs

Qualifications:

– 1+ years with experience building pivot tables, formulas, formatting, and customer service or call center role
– 1+ years of experience taking data, identifying issues, providing insights, and implementing recommendations
– Excellent written and oral communication skills
– Experience executing multiple simultaneous projects with a focus on detail.
– Ability to collaborate cross-functionally within the organization.
– Ability to adapt to a quickly changing environment
– Is attentive to details and always looking to improve processes
– Strong written and oral communication skills
– Is calm under pressure when customers are frustrated
– Is available to respond in a timely manner to customers
– Experience with Microsoft Excel or Google Sheets
– Available to work flexible hours