eBay Store Customer Support Specialist (Compliance & Listing)

Job Description:

I am seeking a dedicated E-commerce Customer Support Specialist to join our team, with a primary focus on managing our eBay store. This role is crucial for maintaining the health and success of our online presence, offering potential future opportunities to expand into managing other e-commerce sites. The ideal candidate will be responsible for creating listings, identifying and addressing potential issues with items, and providing exceptional customer service. If you are passionate about e-commerce, excel in research, and are eager to learn and grow within the industry, I encourage you to apply.

Responsibilities:

Create and Optimize Listings and SEO: Generate attractive and effective product listings, incorporating strategic pricing and keyword optimization to enhance visibility and sales.

Monitor Item Compliance: Vigilantly identify VERO (Verified Rights Owner Program) and counterfeit items to ensure all listings comply with eBay’s policies and legal standards.

Exceptional Customer Service: Commit to providing the highest level of customer service, going above and beyond to ensure customer satisfaction and foster positive relationships.

Develop Best Practices: Identify, create, and implement best practices for listing creation, customer interaction, and overall store management to maximize efficiency and effectiveness.

Customer Interaction: Promptly and professionally answer customer inquiries, resolve issues, and provide informed recommendations and solutions.

Inventory Management: Help develop and manage a systematic inventory scheme to ensure product availability, timely restocking, and minimal overstock.

Sales Strategy: Design and execute compelling sales strategies, including promotions and discounts, to attract buyers and increase revenue.

Identify Listings with an Amazon Equivalency:

Skills and Qualifications:

Strong English Proficiency: Excellent written and verbal communication skills to effectively interact with customers and create compelling listings.

Eagerness to Learn: A genuine interest in constantly acquiring new knowledge about products, market trends, and e-commerce best practices.

Research Skills: A knack for thorough research and the ability to discern valuable information relevant to product listings and customer queries.

Systematic Approach: Organized and methodical in managing tasks, from listing creation to inventory management, ensuring a smooth operational flow.

Problem-Solving Skills: Ability to identify issues, analyze problems, and devise efficient solutions.

Customer-Oriented: A passion for delivering outstanding customer service and the ability to handle challenging situations with patience and diplomacy.

Adaptability: Openness to take on various responsibilities and adapt strategies in a dynamic e-commerce environment.

Additional Information:

Location: This is a remote position. We welcome applicants from anywhere, though a stable internet connection and the ability to work within the designated time zone hours are required.

Training: Some training will be provided to familiarize you with our product range, store policies, and operational procedures.

Growth Opportunities: As our business expands, there will be opportunities to take on more responsibilities and potentially manage additional e-commerce platforms.

How to Apply:

Please submit your resume, along with a cover letter explaining why you are interested in this position and how your skills and experiences make you a perfect fit for our team. Highlight any previous e-commerce or customer service experience, especially if related to eBay or other online marketplaces.

Please answer the following and include it in the title of your application. Note: Applications without this will not be considered:

What’s a program that claims to allow you to see Southwest airfare prices on Google Flights? Please list all the ones you know of or can find.

We look forward to hearing from you and potentially welcoming you to our team!