eCommerce / Amazon Brand Specialist

We are on the lookout for a highly skilled Amazon Brand Operations Specialist to join our forward-moving e-commerce team and play a pivotal role in steering our brand’s trajectory on Amazon as a private label brand. This position offers the unique opportunity to refine our online presence, champion product visibility, and pioneer operational efficiencies within the UK and EU markets. Ideal for a dynamic, analytical individual with a passion for eCommerce and a dedication to achieving excellence. If you like what you hear below, then we welcome your expertise and enthusiasm. Join us and apply.

IN THIS ROLE, YOU WILL:

+ Monitor sales performance and track key metrics, analysing data to identify areas for improvement and implement necessary changes.
+ Utilise listing optimisation tools to conduct keyword research and analyse indexing and product listings.
+ Optimise our product catalogue across regional marketplaces (UK and EU – DE, FR, ES, IT, SE, BE, NL, PL) to increase sales and + enhance visibility and conversions.
+ Proactively identify and troubleshoot any issues related to the seller account, product listings, and inventory management.
+ Monitor customer reviews and manage feedback to maintain a positive brand image on Amazon.
+ Manage customer support inquiries, addressing issues or concerns to maintain high customer satisfaction.
+ Monitor, identify and resolve all types of seller support issues. Escalating and following up on support cases.
+ Track and analyse inventory and shipments, ensuring optimal stock availability and minimising stock-outs or excess inventory.
+ Follow, develop and implement Standard Operating Procedures (SOP) for process optimisation and seller account management.
+ Leverage innovative AI tools such as ChatGPT to streamline processes and enhance decision-making.

YOUR IMPACT:

+ Achieve a more complete product catalogue with proactive changes, issue resolutions and strategies.
+ Maintain a high standard of listing quality to ensure optimal performance across all marketplaces.
+ Work proactively to address any account or listing issues, ensuring quick and effective resolution to minimise the impact on sales and customer experience.
+ Improve product visibility, leading to an increase in organic keyword ranking for critical products through SEO optimisation and A/B testing.
+ Reduce excess inventory and minimise stockouts, resulting in an improvement in inventory turnover.
+ Implement SOPs to streamline workflows, reduce process time and enhance accuracy in routine operations.
+ Enhanced customer satisfaction and experience through optimised operations.
+ Begin a pathway for professional development and growth within the role.

ESSENTIAL SKILLS:

+ 2 years (minimum) of proven experience in eCommerce and Amazon Seller Central management including; Amazon Seller Central & Brand Registry, Reports | Flatfile | Bulk Upload, Brand Store & A+ Content, Variations | Parent / Child Relationships, Product Catalog Management including pricing and error checking, Amazon SEO and Indexing, Listing Optimisation, Keyword Research | Helium 10 | Brand Analytics | Search Query Performance | Product Opportunity Explorer, Shipment Creation and Tracking, Error Alerts | Suppressed Listing, Manage Inventories, Account Health Monitoring, Amazon Support and Case Filing.
+ Demonstrates proficiency in data analytics, with an advanced command of Excel and a knack for translating data insights into actionable strategies.
+ A track record of leveraging SEO, listing optimisation, and inventory management to drive eCommerce success.
+ Excels at autonomous project management, adept at self-monitoring with exceptional reporting skills, and delivering outcomes with minimal direction.
+ Tech-savviness, comfortable navigating and adopting new digital tools and platforms swiftly.
+ A passion for leveraging automation, improving efficiency, and AI tools (ChatGPT)
+ Strong problem-solving skills, with an excellent command of English for effective communication, meticulous attention to detail and organisational prowess.
+ Demonstrates ability to identify and resolve issues, with a commitment to continuous personal and professional growth.

THE CHARACTER WE’RE LOOKING FOR:

+ Analytical and Creative Thinker: capable of finding innovative strategies for sales and performance.
+ Proactive Problem-Solver: Tackles challenges head-on with strategic thinking and action.
+ Detail-Oriented: Maintains and appreciates high attention to detail.
+ Excellent Communicator: Exhibits professionalism and etiquette in all interactions, effectively communicating to build strong relationships.
+ Feedback-Receptive: Welcomes constructive criticism, viewing it as an opportunity for personal and professional development and continuous improvement.
+ Organised: Strong organisational and time management skills to handle multiple tasks and deadlines effectively.
+ Self-motivated: Demonstrates a strong drive to achieve goals and exceed expectations.
+ Process Improver: Constantly seeks and implements ways to enhance processes, increase sales, and drive profitability on Amazon, enabling an environment of continuous innovation and growth.

EXPECTATIONS:

+ This role is a full-time position requiring a dedicated commitment of 40 hours per week.
+ This position requires your full professional focus, ensuring a dedicated working commitment without competing employment.
+ Given our base in the UK, the work schedule will be Monday to Friday, requiring some alignment with GMT/BST working hours to ensure optimal team collaboration.
+ You’ll need a stable internet connection, a capable computer, and a suitable working environment.
+ To apply for this role you must submit your application and resume with the title: “Amazon Pro – [Your Name]”
+ Attach a short video (Around 30 Seconds) introducing yourself and why you are the ideal candidate for this role.
+ Qualified candidates will be contacted with the next steps in our selection process.