eCommerce assistant for online motorcycle accessory store

Summary:
We are looking for a motivated individual capable of providing virtual assistance to an online retail company selling novelty motorcycle accessories – Click to view. The role will involve a variety of tasks including social media management, some customer service, admin, inventory management, research, design, some data analysis and other adhoc projects. If this sounds like the type of work you’d be interested in, we’d love for you to apply!

Responsibilities:
This position operates with a high degree of independence in performing the duties of the position while maintaining open communication with other team members
• Manage social media accounts (including scheduling posts, managing and replying to comments, researching influencers we could partner with)
• Admin tasks within shopify such as manage reviews, monitor inventory levels, improve product descriptions, process returns/refunds, generate reports and provide summaries
• Conduct market research to determine potential product ideas to potentially offer in the store
• Ensure assigned tasks are completed within a specified time frame and with a minimum number of errors or omissions. (Double checks own work to eliminate errors)
• Ability to complete a task, then create a SOP for that task
• Follow detailed design briefs to create very basic product designs (we will provide training if needed)
• Respond to customer service email and Facebook messenger enquiries, in a timely manner, using a customer service ticketing system (this will not be a significant part of the role, only if customer service staff are overwhelmed)
• Adjust priorities on a daily basis to ensure most important work is completed first
• Other back-office support tasks that may be assigned from time to time

We are Looking for:
• Self-Starters who get things done
• Great communicators who can work fast
• Problem Solver and a willing, fast learner
• Strong research and analysis skills
• Reliable person
• Strong internet connection with backup option (internet café etc)
• Candidate must possess at least a Bachelor’s/College Degree in any field
• Excellent written English communication skills are a must
• At least 6 months relevant background and experience
• Having at least 6 months Customer Support job role/experience is an advantage
• Required skill (s): Intermediate to advanced MS Office Suite skills, and above average typing speed
• Detail-oriented, organized, multi-tasking, and can deliver results on time
• To demonstrate your attention to detail and ability to follow instructions, at the very top of your application email, answer this question: What is the capital of Germany?

Benefits:
• Flexible working hours
• Competitive salary
• Paid public holidays
• 13th month pay
• Annual salary review (based on performance)

To apply:
Important: follow these instructions carefully to apply correctly. Email your resume in PDF format to Click to view and include in your message body a cover letter explaining why you’d be a top candidate for this role.