Ecommerce Assitant

We are looking for a diligent and detail-oriented Chargeback Specialist to join our team. This role is crucial in managing financial disputes and maintaining the integrity of our transactions.
Job Description
As a Chargeback Specialist, you will be responsible for handling all aspects of chargeback operations to minimize financial loss while maintaining positive customer relations. Your role will directly impact our company’s profitability and customer service excellence.
Responsibilities
Monitor and manage all chargeback cases and disputes across various payment platforms.
Investigate and analyze chargeback claims to determine their validity.
Compile and submit compelling evidence to contest unjustified chargebacks.
Liaise with financial institutions, payment processors, and customers to resolve disputes effectively.
Maintain detailed records of all chargeback cases and outcomes.
Develop and implement strategies to reduce the incidence of chargebacks.
Provide regular reports on chargeback trends, success rates, and areas for improvement.
Collaborate with customer service and finance teams to align on policies and best practices.
Requirements
Proven experience in chargeback management, fraud prevention, or a related field in an ecommerce environment.
Strong understanding of payment processing systems and financial regulations related to ecommerce.
Excellent analytical and problem-solving skills.
High attention to detail and the ability to manage multiple cases simultaneously.
Strong communication skills, both written and verbal.
Proficient in data management software and tools relevant to chargeback tracking.
Preferred Qualifications
Experience with different payment processing platforms.
Knowledge of customer service practices related to dispute resolution.
Benefits
Opportunities for professional development and career advancement.
Flexible working hours and the option for remote work.
Dynamic and supportive work environment.
How to Apply
Please send your resume and a cover letter outlining your experience and why you are the best fit for the Chargeback Specialist position either here or to my whatsapp +1 2 1 6. 2 1 2. 29 0 1. We look forward to hearing from you!