ECommerce Customer Service Expert (with Amazon Experience)

Are you driven by the desire to deliver exceptional customer service through various channels, including the dynamic realms of social media and email? Do you possess the skills and expertise to boost customer satisfaction rates while efficiently resolving their concerns? Most importantly, do you have the valuable experience of navigating the Amazon marketplace and other eCommerce platforms? If your answer is a resounding “yes” to these questions, we want to hear from you!

We are on the lookout for a passionate and dedicated ECommerce Customer Service Expert with a strong background in Amazon operations. If you also have experience with other eCommerce platforms and the eDesk tool, it’s a significant advantage. Proficiency in managing social media and email marketing campaigns is a big plus too. The ideal candidate should possess excellent communication and problem-solving skills, as they will play a crucial role in ensuring our customers have a top-notch experience.

Key Responsibilities:

–Provide impeccable customer service to our ECommerce customers through eDesk tool and our Facebook page
–Swiftly respond to customer inquiries and effectively resolve any issues they may encounter
–Monitor and manage customer reviews and feedback on various social media platforms
–Handle replacements and refunds on Amazon
–Maintain Amazon pages, ensuring active product listings and a seamless customer experience
–Collaborate closely with other departments, including sales and logistics, to address customer concerns and ensure timely order fulfillment
–Continuously identify areas for process improvement and provide valuable feedback to management
–Update Standard Operating Procedures (SOPs) as needed
–Be ready to tackle additional tasks outside of customer service when required

To confirm that you’ve thoroughly reviewed the entire job description, please include the word “Pink” in your subject line. Applications without this requirement will not be considered for review.

Requirements:

–Minimum of 2 years of experience in eCommerce customer service or a related field.
–Highly preferred: Experience with eDesk.
–Mandatory: Proficiency with Amazon.
–A plus: Experience with other eCommerce platforms such as Shopify, Walmart, or eBay.
–A plus: Proficiency in graphic design and email marketing.
–Exceptional written and verbal communication skills.
–Capability to create and update Standard Operating Procedures (SOPs).
–Proficiency in organizing reports.
–Intermediate proficiency in Google Sheets.
–Availability to work 30-40 hours per week, as required.
–Proven experience in managing customer feedback and reviews on social media platforms.
–Aptitude to work autonomously and collaboratively within a fast-paced environment.
–Strong problem-solving and analytical abilities.

If you’re prepared to take on a pivotal role within our dynamic eCommerce customer service team, we encourage you to apply today. In your cover letter, kindly outline the skills and expertise we seek, send along your resume, and let your exceptional abilities shine in a role that truly appreciates your dedication.

Please be aware that any application employing responses generated by ChatGPT will not be taken into account, and such submissions will be declined. Rest assured, our team is proficient in distinguishing ChatGPT-generated responses.