eCommerce Customer Service Rep

Expected Salary: $6/hour
(2 hours/day on Weekdays) > Night Shift (10PM – 12AM)
(6 hours/day on Weekends) > Night Shift (8AM – 11AM & 8PM- 11PM)

**Key Responsibilities**:
– Provide excellent customer service via chat, email, and phone, ensuring customer satisfaction.
– Resolve customer issues efficiently and in a timely manner, using Gorgias and Shopify platforms.
– Use ChatGPT (GPT-4.0) to enhance customer service interactions and provide quick, informed responses.
– De-escalate and appease customers during challenging interactions, ensuring a positive resolution.
– Collaborate with other team members and contribute to a positive working environment.

**Requirements**:
– Previous experience in customer service, particularly in an eCommerce setting.
– Proficiency in English, with excellent communication skills both written and verbal.
– Strong problem-solving skills and the ability to think on your feet.
– Experience with Gorgias, Slack and Shopify platforms.
– Familiarity with ChatGPT (GPT 4.0) for enhancing customer service interactions.
– Ability to work independently and as part of a team, with potential to manage other virtual assistants.
– A positive attitude and resilience, especially when dealing with difficult situations.

**Benefits**:
– Competitive salary with the opportunity for higher compensation as you grow into a managerial role.
– Fully remote position.
– Supportive team environment and opportunities for professional growth.

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Reply to this job post by responding with how you would tackle this problem…

### Mock Customer Service Request:

**Customer**: I haven’t been getting results from using this product on my dog, I would like a refund!

**Response (Candidate’s Task)**:
– Include in your response, please share how you would de-escalate this refund request, perhaps by asking the customer to give it more time.

In your response, include information on how the dog owner is currently dosing their dog with (dosage amounts) so that you can diagnose why she is not seeing results.

– Include in your response, why it may take 60-90 days for natural supplements to benefit the dog.

Thank you.