Ecommerce Customer Service Representative

Are you passionate about delivering exceptional customer service? Are you detail-oriented, self-motivated, and eager to work in a virtual environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Virtual Assistant!
Patioscape Outdoors is a leading online outdoor living, High-Ticket E-commerce store specializing in offering high quality, brand name products to customers actively searching for these premium items on Google. Our commitment to quality, exclusivity, and customer satisfaction has made us a trusted name in the industry.

Position Overview: As a Customer Service Virtual Assistant, you will be responsible for providing exceptional customer support to our discerning clientele. You will be a crucial part of our team, ensuring that every customer interaction reflects the luxury and excellence that our brand represents.

Key Responsibilities:
1. Customer Engagement: Respond promptly and professionally to customer inquiries via email, live chat, or social media platforms, addressing their questions, concerns, and requests for information.
2. Product Knowledge: Develop a deep understanding of our product catalog and stay up-to-date with the latest luxury trends to provide accurate and insightful information to customers.
3. Order Processing: Assist customers with placing orders, tracking shipments, and resolving any issues related to the order fulfillment process.
4. Returns and Exchanges: Manage return and exchange requests, following our company’s policies and procedures to ensure a seamless experience for customers.
5. Issue Resolution: Investigate and resolve customer complaints, issues, or disputes effectively and in a manner that reflects our commitment to customer satisfaction.
6. Upselling and Cross-Selling: Identify opportunities to recommend complementary products or upgrades to enhance the customer’s shopping experience and maximize sales.
7. Feedback Management: Gather feedback from customers and share valuable insights with the team to improve our products and services continually.
8. Documentation: Maintain detailed records of customer interactions and transactions, including recording customer preferences and feedback for future reference.

Qualifications:
• Previous experience in customer service, preferably in a luxury or high-end retail environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to maintain a friendly and professional demeanor.
• Proficiency in using customer service software and tools.
• Self-motivated with the ability to work independently in a remote setting.
• Strong problem-solving skills and the ability to handle challenging situations with diplomacy and empathy.
• A passion for luxury products and a desire to deliver exceptional customer experiences.

Preferred, but not required:
• Experience with e-commerce platforms and order management systems.
• Knowledge of SEO and Google search trends.
• Multilingual abilities to assist a diverse customer base.

How to Apply: If you are excited to be a part of the Patioscape Outdoors commerce team and have the skills and passion to provide top-tier customer service, we encourage you to apply!
We look forward to welcoming you to the Luxe Homes Club family!