eCommerce Customer Service/Sales Rep Needed

Are You A Customer Service Rockstar?
Then we need to work together.

WHY YOU SHOULD WANT THIS JOB
– Exciting, fast-growing company
– Fun work environment
– Big opportunities will come from helping us grow
– Long-term position
– Be empowered to make decisions
– Grow with the company
– Have the authority to direct your own path
– No limits on your advancement
– Act without being micromanaged
– Work from home
– Be an entrepreneur inside the company (without the risk of going alone)
– Learn new skills

COMPANY INFO
This is a small and fast-growing, customer focused eCommerce store (online retail) selling
Fire pits, Fireplaces, Patio Heaters and all sorts of different Fire & Heat products.

Our revenue is growing quickly and we are expanding!

We need you to handle customer service, order processing, shipping, etc. – essentially, the day to day operations of the company. We want you to play a huge role in things moving forward.

This is an exciting long-term opportunity for you!

As you grow, the position can grow with you, based on your skills and interests.
Whichever direction your passion and talent take you, we’ll offer you free training and courses
so you really can live up to your potential.

Are you ready?

JOB OVERVIEW
Main Responsibilities:
– Processing and managing orders
– Communicating with customers & suppliers
– Solving problems with orders
– Handling all incoming calls

You’ll be responsible for making sure customers receive what they ordered, on time, and help solve any problems along the way.

Here are some examples of the types of things you’ll coordinate with customers & suppliers, via phone, email, & chat:
– Placing orders with suppliers
– Order status changes/delays
– Customer post-purchase follow up
– Returns, warranty issues, chargebacks
– Backorders
– Call & email customer to notify
– If they can’t wait, offer alternative products
– Damaged items
– Provide customers with any information required

Thanks for reading this far! To apply, at the top of your cover letter, please write “It is snowing in Canada”. Please send me a video introducing yourself and briefly discussing the hardest challenge you have faced and how you overcame it. Make the video under 2 minutes.

IDEAL CANDIDATE
– Self Starter
– Figures Stuff Out
– Gets Stuff Done
– Thrives With Hard Work
– Problem Solver
– Organized
– Entrepreneurial
– Takes Ownership
– Leads Others
– Is a Fast Typer
– Has Perfect English
– Comfortable w/ Constructive Criticism
– Long-Term Commitment
– Bold and confident, and just to make sure you read carefully, put the phrase, RFP new Head of Products – at the top of your cover letter
– Personable

COMPANY CULTURE
We’re transparent; ask if something isn’t clear, and feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
$5/hour, for this full-time role to start. If you believe you have more to offer, tell us what you’d like and why you’re able to deliver more value.

CANDIDATE REQUIREMENTS
– Honest
– Confident
– Reliable
– Fun
– Engaging
– Near Native English Speaker
– Type 50 WPM

Preferred:
– Shopify experience

ADDITIONAL DETAILS
**REQUIRED**
– Internet: Fast, stable connection that is NOT interrupted
– Work Environment: Professional environment

WORKING HOURS
Full-time position (40 hours/week): Working hours are Monday – Friday, 9 AM – 5 PM US Eastern time.

HOW TO APPLY
Email a short cover as a response.

We look forward to working with you!

We look forward to working with you!
– Stage 2: Application Form
– Stage 3: Interview