eCommerce Customer Support Role – Global Team

Dear Candidate,

Our company operates a thriving eCommerce dropshipping business with outlets across various countries.

We’re on the lookout for dedicated individuals to become long-term members of our team. Those who consistently contribute positively will find significant opportunities for advancement. We seek individuals who exemplify outstanding customer service and are committed to representing our company with dedication.

This role is primarily centered around Customer Support. It involves adhering to a well-defined process to ensure customer satisfaction, which becomes straightforward once fully understood.

REQUIRED KNOWLEDGE OF THE FOLLOWING PLATFORMS:

– Gorgias (support help desk)
– Shopify (eCommerce platform)
– Slack (communication channel)
– DeepL (for translation)

Responsibilities include:

– Managing customer complaints.
– Reporting on refunds and complaints.
– Responding to customer emails about refunds, tracking numbers, FAQs.
– Enhancing our documentation and support processes.
– Providing timely and accurate responses to all customer inquiries.
– Maintaining a response time of 24 hours.
– Upholding a high level of professionalism at all times.

What we offer:

– Comprehensive video training.
– Standard Operating Procedures (SOP) to follow.
– Access to Lead Customer Support for any queries.

Applicant requirements:

– Fluent in English, both written and verbal.
– A minimum of 2 years experience in Customer Support.
– Available for weekly team meetings.
– Must be organized, motivated, and eager to learn and grow.
– Ready to start immediately.

Availability for a minimum of 15 hours per week is required. After a two-week trial period working part-time, there is potential to transition to a full-time position.
Applicants should not be currently engaged in other full-time employment.

Ideally, you’ll have some background in customer support, but our primary goal is to collaborate with someone passionate about helping people and adept at handling customer support queries. We expect consistency in email communication with customers, avoiding repetitive emails, imprecise responses, or unrelated topics.

Please share your relevant experience and explain why you believe you’re a suitable candidate for this role.

Looking forward to your application.

Thank you,
Justin