Ecommerce Data Entry and Order Processing

We are seeking a highly organized and detail-oriented Virtual Assistant to join our e-commerce team.

We are looking for someone who is reliable, hardworking, honest, and very detail oriented. This role will include data entry – aggregating data from incoming orders into our systems and dashboards as well as communicating this information correctly to our production group. You would also work on many aspects of the order fulfillment process, including reviewing and confirming order proofs, ordering from vendors, and sending order details to our production team, producing shipping labels, and a little bit of customer interaction.

Responsibilities:
1. Data Entry – Aggregating data from incoming orders into our systems and dashboards as well as communicating this information correctly to our production group.
2. Order Processing: Handle the entire order lifecycle, including order review, processing, confirmation/verification, and tracking, ensuring accuracy. In our company, processing an order includes placing an order with the appropriate vendor(s), preparing shipping information, and sending the order details to our production team for embellishment (for example, embroidery). All of this needs to be tracked and logged in the system with extreme accuracy.
3. Inventory Management: Monitor inventory levels, coordinate with suppliers, and initiate reordering when necessary.
4. Shipping and Logistics: Arrange shipping logistics, generate shipping labels, and coordinate with shipping carriers to ensure on-time delivery of orders.
5. Documentation: Maintain comprehensive and accurate records of orders, including order details, customer preferences, special instructions, and any modifications or changes made during the order process.
6. Customer Service: Provide exceptional customer service by promptly and professionally responding to customer inquiries related to orders, addressing concerns, and resolving any issues that may arise.

Requirements:
– Previous experience in data entry and data management.
– E-commerce experience required. Order management and processing experience is ideal.
– Familiarity with Odoo e-commerce platforms is ideal but not required.
– Excellent communication skills, both written and verbal. Fluent in English with little-to-no accent is preferred.
– Extreme attention to detail with strong organizational skills.
– Strong work ethic and reliable to show up for work every day.
– Expert in Microsoft Office Suite and/or order management software/spreadsheets
– Strong problem-solving abilities and a proactive approach to resolving issues.
– Ability to multi-task & flexibility to adapt to changing priorities.

When you email me please let me know how you think your experience and characteristics match to the above roles and requirements.
SO I KNOW YOU READ THIS POST — tell me your favorite color AT THE START OF YOUR MESSAGE/EMAIL TO ME!!

Thanks,
Thomas