Ecommerce Operations: Rockstar Executive Assistant

This job can be characterized in three words: capable, resourceful, dynamic. Are you ambitious, want to learn the world of e-commerce from the best, thrive from a good salary + bonuses and are not afraid of challenges? Do you consider yourself a jack of all trades? You can negotiate, manage, know how to talk to customers, edit videos, create processes and more? Then this job is for you!

We are seeking a full-time executive VA to join our team and help drive our business forward for one of our Shopify-based brands and work hand-in-hand with the CEO. We love quick learners, therefore we value soft skills over experience. We believe that with proper guidance true stars can be discovered, and this might be you!

-> ABOUT US:
We have served almost 100.000 customers in the US and EU. The brand is focused on well-being and providing calm to people, making relaxation more accessible. We’re a small, fast-growing team and we’re looking for people that share the same values as us and are focused on long-term growth.

-> YOU WILL BE RESPONSIBLE FOR:
• Collaborating with the team and suppliers to ensure seamless workflow.
• Providing excellent customer support.
• Producing, and managing interactive online content, including email flows/templates, social media, and promotional artwork.
• Creating and optimizing Shopify product pages.
• Hiring, interviewing, and managing staff.
• Day-to-day maintenance and operations.
• Participating in high-leverage activities: negotiation on behalf of the CEO, managing creators, content production and more.
• Making sure the CEO is always on track with the company goals, organizing the environment for everyone else for success.
• Bringing up bottlenecks in other departments and actively looking for resolutions.

-> TO SUCCEED IN THIS ROLE, YOU MUST HAVE:
• Fluent written and spoken English.
• Strong communication skills and the ability to ask relevant questions.
• Natural resourcefulness, hunger for success and learning.
• Proactive and organized approach to work.
• Independence and the ability to learn quickly.
• Self-awareness and a bit of humor.
• Passion for optimizing processes, operations and high follow-through.

-> IN ADDITION TO THE ABOVE (IT WOULD BE BENEFICIAL, NOT MANDATORY):
• Adobe Premiere Pro or other photo/video-editing software.
• Email marketing platforms (e.g. Klaviyo).
• Social media management (e.g. content planning, audience growth).
• Bookkeeping/Accounting.
• Branding, design.
• Customer support.

-> IF YOU’RE SELECTED, PERKS WILL INCLUDE (AND WILL NOT BE LIMITED TO):
• Bonuses, such as holiday bonus (paid vacation) and 13th salary bonuses.
• Flexibility with scheduling.
• Overtime pay. You can work as much as you want.
• Opportunities for skill development and growth through courses and various mentorships.
• Loyalty bonus.

-> HOW TO APPLY:
1. Change the subject line of your email to “I Want to Work for You – Executive VA”
2. At the top of your message, write 2-3 sentences on why you would like this position and why you are a good fit.
3. Create a short Loom video and in 1-5 sentences each, answer the following questions:

A) What experience do you have with eCommerce?
B) What motivates you to do a great job?
C) Which part of this job are you most experienced in?
D) Do you have any experience that will make you perfect for the job?
E) What are your 2 biggest weaknesses?
F) What is your definition of a great customer service?
G) Why do you think you’re a good fit for the job?

Please do not answer more than the above instructions, as any additional information will not be considered.
We look forward to reviewing your application!

Sincerely,
Marek Olszewski