As a dynamic and rapidly growing eCommerce brand that specializes in Shopify dropshipping. We take pride in delivering top-notch products and exceptional customer service to our valued customers. To maintain our high standards, we are seeking a dedicated Order fulfillment Specialist to join our team.
*Read the Job description carefully*
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*Employment Type: Full-Time, Long-Term
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*Monthly Salary: $300
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Key Responsibilities:
As a Shopify Dropshipping Fulfillment Specialist, you will play a crucial role in executing our customer orders with precision and efficiency.
You’ll demonstrate your expertise through:
Order Fulfillment:
Sending customer orders to various suppliers daily using Google Sheets online, ensuring seamless execution.
Tracking Number Management:
Fulfilling orders by adding tracking numbers on Shopify, guaranteeing customers can track their shipments.
Invoices Verification & Confirmation:
Ensuring the accuracy of product costs in invoices, eliminating errors that might affect the bottom line.
Fulfillment Status Checking:
Monitoring orders to ensure they are shipped promptly, preventing delays in processing times.
Shipping Status Management:
Ensuring that customer orders are delivered without delays in shipping times, maintaining high customer satisfaction.
Customer/Order Issue Resolution:
Proactively managing a range of issues including delayed orders, exchanges, refunds, and replacements for damaged or incorrect items.
Returns Case Handling:
Efficiently managing return requests, confirming approvals, and accurately processing refunds to maintain customer trust.
Communication:
Collaborating effectively with team members, including suppliers, the customer support team, and store manager, to provide a superior customer experience.
Issue Escalation:
Identifying and promptly escalating urgent matters to the relevant managers requiring immediate attention for resolution.
Cost Negotiation:
Negotiating product and shipping costs with suppliers to reduce the cost of goods sold (COGS) effectively.
Weekly Reporting:
Compiling and delivering detailed reports to the store manager on the overall status of orders, fulfillment, shipping, and urgent matters.
Process Adherence:
Ensuring strict adherence to and periodic updating of standard processes and procedures for optimal efficiency.
In your role as the Fulfillment Specialist, you are a critical contributor to our commitment to excellence in customer service. Your ability to maintain precision, problem-solve, and adapt to new challenges is paramount. Please include NOINIM2 to your subject line of your application . You’ll play a vital part in ensuring the efficient fulfillment of orders, consistent customer satisfaction, and timely issue resolution.
This is a full-time position, and your monthly salary is $300. To apply, please make your job title include your name as well.
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Technical Skills:
Proficiency in using Shopify, particularly in managing orders and products.
Familiarity with the Massfulfill app.
Proficiency in Excel and Google Sheets for data management.
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Additional Requirement:
Prior experience in roles that involve tasks as mentioned above is essential.
Experience with Shopify is a must.
Best regards,
APPLY FOR THIS JOB:
Company: WizeTalent
Name: Mahdi
Email: