About HiEnd Accents
HiEnd Accents creates designer bedding and home decor. Founded by a husband-wife team in 2005, we remain a family business today. Our customers love our exceptional designs that span a diverse range of styles and our commitment to offering everyday luxury at accessible prices. We proudly serve a broad clientele, including department stores, furniture stores, boutique hotels, interior designers and retail customers. HiEnd Accents is based in Irving, Texas.
For more information about us, please visit or
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Why HiEnd Accents?
Our small size and fast-paced culture reward people who act and think like owners. If you’re someone who has a growth mentality, strives for exceptionalism, are a committed professional and a straight shooter, you’ll fit in with our culture and go far with our company.
Working at HiEnd Accents means that you can expect the following:
– Competitive Compensation – We offer a highly competitive compensation package, including reimbursement for Philhealth, SSS and an HMO, as well as 13th Month Pay
– Professional Growth – We invest in our people and make sure that they have the opportunity to continuously learn, grow and develop their careers
– Great Team of Like-Minded Professionals – We prioritize hiring based on culture and values, so you’re working with a team of folks who are as fun, talented and committed as you are
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Position Title: eCommerce Specialist
Mission: To drive eCommerce sales growth through proactive and strategic account management, including timely and accurate listing management and optimization, digital storefront optimization and marketing campaign ideation and execution, with the ultimate goal of creating a thriving and sustainable online business that meets the evolving needs of our diverse customer base.
Key Outcomes (for each assigned account)
– Sales Targets: Meet agreed-upon sales targets
– Product Setup: Efficiently set up new products on assigned accounts according to agreed-upon listing standards, ensuring a 99.8% upload rate, while proactively engaging with buyers for accounts that require approval by sharing new introductions and inquiring about product setup preferences (minimum 2 times per month)
– Listing Optimization: If applicable, in 1st month of account takeover, create high-converting, optimized listing templates for each account that incorporate best practices in keyword usage, visual presentation, and formatting, while emphasizing accuracy to minimize return rates and enhance customer satisfaction. Implement these templates for new listings and systematically update existing listings to align with the approved format (all old listings updated by the end of 6 months)
– Record Maintenance: Maintain 100?curacy in Airtable record-keeping and weekly KPI report tracking.
– Inventory Feeds: Achieve 99?curacy in inventory feed uploads and maintain timely inventory updates, with no more than one error per quarter; do periodic spot check of >10 items on each platform per week to verify site accuracy
– Maintain 100% compliance with company’s MAPP; violations resolved within 72 hours
– SOP Creation: Within first 3 months of account takeover, develop comprehensive and detailed Standard Operating Procedures (SOPs) for all accounts, encompassing the product setup process, contact information, outreach strategies, and more. Ensure the SOP is sufficiently detailed to enable a seamless transition of account management to another team member if required.
– New Ideas: Implement >1 major new idea per quarter to improve account performance
Other Regular Responsibilities:
– Performance Analysis and Reporting: On a weekly basis, analyze account sales and other KPIs to understand account performance, identify areas for improvement and inform data-driven decision-making. Investigate any unexplained fluctuations and collaborate with customers to resolve issues when necessary.
– Customer Support: Serve as the primary contact for account holders, promptly addressing their questions and needs while seeking opportunities to enhance support and improve their overall experience.
– Cross-functional Collaboration: Monitor daily order flow and collaborate with internal teams such as Customer Service and Marketing to resolve issues and ensure a seamless and integrated approach to account management.
– Market Research: Keep tabs on competitor strategies to inform listing strategy and overall account strategy.
– Promotions and Discounts: Develop and manage promotional campaigns to drive sales, increase customer retention, and enhance brand visibility.
Job Requirements
– Organized home office setup, free of noise and distractions, with a dual monitor setup strongly preferred.
– Reliable power and internet connections, with backup systems in place.
– Full-time position, 40 hrs/week minimum, with partial overlapping hours or entirely overlapping hours with US Central time
– 2-3 years of experience with product listing
– Must have substantial previous Excel experience, including experience working with flat files
– Excellent English skills
– High attention to detail, with ability to meticulously proofread for spelling and grammar
– Ability and willingness to independently learn new tools, products or technology and make recommendations on trends to support the business
– Self-motivated, detail oriented and professional with the ability to multi-task and prioritize workload; ability to work independently with minimal supervision is extremely important
– Ability to work with our team via email, Slack and Skype/Zoom. Highly preferred, but not required: experience with Airtable and Notion
– Stable, trustworthy highly dependable. Ideally someone seeking a long-term relationship where we can both grow from the relationship
– Commitment to the company’s mission and values, which can be found here: /3Unr0ub
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HOW TO APPLY
To apply, please fill out the following application form: /shrBbU3TyWgwQeFMT
Given high volume of applicants, we will not be able to consider applications not submitted through this form. Thank you for your understanding!
Keywords: Product Lister, eComm Account Manager, eCommerce Lister, Amazon Lister, Wayfair, Overstock, Houzz
APPLY FOR THIS JOB:
Company: HiEnd Accents
Name: Jonathan He
Email: