Email Customer service

ROLE

We have a growing Shopify dropshipping business seeking a skilled and dedicated Customer Service Representative with chargeback experience. As a Customer Service Representative, you will be responsible for providing exceptional customer support and efficiently handling chargeback disputes. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach. You will make sure you work consistently on the goals of the company. Next to that you make weekly reports that fit with our KPI’s for the customer service department that are data driven. At the moment we don’t have work for fulltime, but we expect to grow fast, so the hours of work will probably increase in the coming weeks/months.

RESPONSIBILITIES

– Managing the customer service departments from multiple stores
– Responsible for achieving the KPI’s and sending reports to the general manager
– Ensure great customer service experience
– Communicating and coordinating with colleagues as necessary
– Solve Klarna/paypal disputes
– Contact with supplier.
– Providing feedback on the efficiency of the customer service process
– Up to date and follow the macros, standard, and policies of the customer support department
– Make sure that you aware of your KPI’s and report to your the general manager
– Attent on meetings
– Perform any task assigned by immediate supervisor/manager
– Be pro-active and take initiative for the benefit of the team and company
– Keeping track of orders and making sure the customer receives the package

RESULTS

– All customer inquiries are answered within 24 hours
– All problems and questions of customers are solved
– Achieve targeted KPI’s
– Clients are extremely satisfied about your customer support.
– Managing and controlling the customer service department without help

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REQUIREMENTS

– 1 year Experience with customer service within e-commerce (dropshipping from China)
– Knowledge of Shopify
– Kowledge of ReAmaze is a plus
– Experience with solving Klarna and paypal disputes.
– Thinking in terms of solutions.
– You are organized
– You are an fast learner
– Providing feedback on the efficiency of the customer service process and come with new ideas.
– You speak and write English fluently
– Willing to work from Monday to Sunday
– You can work fast but accurate
– You can work under minimum supervision

Competences

– Attention to Detail
– Managing skills
– Excellent Written and Verbal Communication Skills
– Timely Completion Of Tasks
– Excellent interpersonal skills
– Highly committed professional and Loyal
– Proactivity
– Teamwork

Technology Requirements

– Reliable Internet Connection
– Reliable Phone/Laptop/Computer
– Enough space on your laptop

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Apply
If you have these skills, explain why we should hire you + the questions underneath.

– How does your previous experience align with this job and how can you contribute to our ecommerce Shopify business?
– Do you have experience with handling chargebacks of paypal/klarna and what was youre exact way of winning them?
– What is your internet speed + screenshot?
– Are you available Monday to Sunday?
– Also youre resume can be attached

use “BALLOON” in your application if you want to be taken seriously.