Email Customer Service Agent

Location: Remote

Employment Type: Full-time/Part-time

Good morning!
Hope you’re all doing well!

We pride ourselves on providing top-notch customer service and an exceptional shopping experience. We are looking for a dedicated and enthusiastic Email Customer Service Agent to join our team.

EMAIL & CUSTOMER SERVICE EXPERIENCE ONLY!

Please do not apply if you’re a

video editor/Facebook Ads Manager/Customer Service Agent & Graphic Designer.

Job Summary:
As an Email Customer Service Agent, you will be the primary point of contact for our customers via email. Your main responsibility will be to address customer inquiries, resolve issues, and provide information about our products and services. You will ensure that each customer interaction is handled with professionalism and a positive attitude.

Key Responsibilities:
Respond to Customer Inquiries: Handle customer queries and concerns received via email promptly and professionally.

Problem Resolution: Address and resolve customer issues, including order discrepancies, product inquiries, and service complaints, in a timely and effective manner.

Product Knowledge: We will provide all the training that you need
Maintain up-to-date knowledge of our products and services to provide accurate information and recommendations to customers.

Order Management: Assist customers with order placement, tracking, returns, and exchanges.

Customer Relationship Management: Build and maintain strong customer relationships by providing personalized service and following up on customer interactions.

Documentation: Keep detailed records of customer interactions, transactions, comments, and complaints.

Feedback and Improvement: Gather customer feedback and report recurring issues to management for continuous improvement of our products and services.

Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Logistics, to ensure customer satisfaction and seamless service delivery.

Qualifications:
Education: High school diploma or equivalent required. A college degree is preferred.

Experience: Previous experience in customer service, preferably in an e-commerce environment.
Skills:

Excellent written communication skills with a strong command of the English language.

Ability to handle multiple tasks simultaneously and prioritize effectively.

Strong problem-solving skills and attention to detail.

Proficiency in using customer service software, email systems, and other relevant tools.

Ability to work independently and as part of a team.

Personal Attributes:

Customer-focused: A genuine desire to help and support customers.

Empathy: Ability to understand and relate to customer concerns.

Patience: Remain calm and patient, even in challenging situations.

Adaptability: Willingness to adapt to changing procedures and protocols.

Positive Attitude: Maintain a positive and professional demeanor at all times.

Benefits:
Competitive pay
Opportunities for career advancement and professional development.
Flexible working hours (for remote positions).
Supportive and collaborative work environment.

How to Apply:
If you are passionate about customer service and want to be part of a dynamic e-commerce team, we would love to hear from you!

Please write “E M A I L” before submitting your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Good luck to everyone! Look forward to hearing from all of you!