Company: Thrive Hive Group
About Us:
Thrive Hive Group leads the way in providing unsecured business loans through our distinguished brands Myfy, ClickCapital, and BizCarLoans. Serving the hardworking business communities of Australia, New Zealand, and soon in the UK, we commit to delivering tailored financing solutions with exceptional customer service. As we continue to expand our reach, we seek a dedicated Customer Service Email Specialist to elevate our customer communication and service delivery.
Position: Customer Service Email Specialist
Location: Remote
Job Type: Part-Time
Role Description:
We are seeking a dedicated and skilled Customer Service Email Specialist to join our dynamic customer support team. In this role, you will be responsible for handling customer inquiries, issues, and feedback through email communication. The ideal candidate will possess excellent written communication skills, strong problem-solving abilities, and a commitment to providing exceptional customer service.
Responsibilities:
Respond to customer emails in a timely and accurate manner.
Address and resolve customer complaints and inquiries, providing detailed information and assistance.
Maintain in-depth knowledge of our products/services to effectively answer customer queries.
Utilize CRM software to track and manage customer interactions.
Prioritize and manage multiple email inquiries simultaneously.
Exhibit empathy and patience in all customer interactions, ensuring a positive customer experience.
Collect and analyze customer feedback to identify trends and suggest improvements.
Collaborate with other team members and departments for cohesive customer support.
Stay updated with new products, services, and company policies.
Ensure compliance with company guidelines, particularly regarding customer privacy and data protection.
Requirements:
Experience in customer service or a similar role, preferably in the financial services sector.
Excellent written communication skills, adept at explaining complex information clearly and concisely.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Understanding of the Australian, New Zealand, and UK markets.
Discretion when handling sensitive information.
Proficiency in English; additional language skills are advantageous.
Why Join Us?
Be a part of a growing company passionate about making a real difference in the lives of business owners.
Work in a supportive, dynamic environment that encourages communication and personal development.
Competitive salary and opportunities for professional growth.
Application Process
Step 1: Complete the Application Form
Begin your journey with us by filling out the application form. Access it here: /8557758/f/8555y-2445/S5U71GUVS0QTOU44OL. Please ensure all information is accurate and up-to-date.
Step 2: Initial Interview
Candidates who meet our criteria will be invited for an initial interview. This will be an opportunity for us to learn more about your skills and experience, and for you to understand more about the role and our company.
Step 3: Test Task
Following a successful initial interview, selected candidates will receive a test task. This task is designed to assess your problem-solving and communication skills, which are vital for the Customer Service Email Specialist role.
Step 4: Final Interview or Job Offer
The final stage involves either a final interview, where we delve deeper into your qualifications and fit for the role, or, for outstanding candidates, a direct job offer.
APPLY FOR THIS JOB:
Company: Smart Workforce Solutions
Name: Matthew Reece
Email: