Email Support VA (Shopify)

We are seeking an experienced and dedicated Shopify Customer Support Virtual Assistant to join our rapidly growing eCommerce business. As a Shopify Customer Support VA, you will play a crucial role in providing excellent customer service to our valued customers across multiple Shopify stores. The ideal candidate should have a solid understanding of Shopify eCommerce, possess strong customer support skills, and must have some experience in using GPT-3 for enhanced customer interactions. This is an urgent position, and the selected candidate will be required to start as soon as possible.
Responsibilities:
– Respond promptly and professionally to 150 customer support emails daily, utilizing both provided templates and personalized responses when appropriate.
– Utilize the Gorgias platform to respond to customer inquiries efficiently.
– Manage Shopify orders, including making necessary changes and updates.
– Handle Shopify customer profiles, ensuring accurate and up-to-date information.
– Add relevant tags to Shopify orders for easy tracking and organization.
– Utilize GSuite, specifically Google Sheets, for data management and organization.
– Utilize ChatGPT or similar language models to enhance customer interactions and provide personalized support when required.
– Assist with project-based tasks as needed, typically involving data entry and research with training provided.
Requirements:
– Minimum of 1 year of experience in responding to customer support emails.
– Proficiency in Shopify eCommerce and familiarity with its various features and functionalities.
– Experience in using Gorgias or a similar customer support platform.
– Ability to manage and make changes to Shopify orders effectively.
– Familiarity with managing Shopify customer profiles.
– Experience adding tags to Shopify orders for organization and tracking.
– Proficient in using GSuite, specifically Google Sheets.
– Knowledge or experience in utilizing ChatGPT or similar language models for enhanced customer interactions is preferred.
We value individuals who thrive in a fast-paced environment and can adapt quickly to changes. The ideal candidate will possess a “get things done” attitude, demonstrating a strong work ethic and a no-excuses, no-BS approach. We do not micro-manage as long as the work is completed properly and in a timely manner.
Working Schedule:
– Monday to Friday (open to discussing alternative working days if necessary).
– Flexible hours.
– Time tracking will be implemented using software.
Communication:
– Communication will primarily be conducted via Slack.
– Must be readily available and responsive during working days, Monday to Friday.
– Meetings will be extremely rare.
Application Process:
To apply for this position, please share your resume/CV and answer the following questions in your application:
1. Tell us about your previous customer support experience.
2. Describe your experience working with Shopify.
3. What are the top 5 most common customer concerns you have handled as a Shopify Customer Support VA?
4. Explain how you manage multiple tasks when additional assignments are given, ensuring their completion.
5. How do you handle pressure in a work environment?
6. What is your approach when tasks are assigned, but you cannot complete them all within the given deadline?
7. Tell us about your experience in using AI.
Please ensure your application includes complete answers to the above questions. Use the subject line “NBR-ASAP” when submitting your application.
Thank you for your interest! We look forward to speaking with you soon.