About Us:
************ is a dynamic and rapidly growing online fashion brand that specializes in providing the latest trends in fashion to our global customer base. We pride ourselves on offering high-quality products and exceptional customer service. As we continue to expand our operations, we are looking for a dedicated and detail-oriented Email Support Specialist to join our team.
Job Description:
Position Overview:
As an Email Support Specialist at ************, you will play a crucial role in ensuring our customers receive outstanding service and support. You will be responsible for managing and responding to customer inquiries and concerns via email, providing assistance, resolving issues, and delivering a seamless shopping experience. This position is ideal for someone who is passionate about fashion and possesses excellent communication and problem-solving skills.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via email, addressing questions, concerns, and requests.
Provide product information, sizing guidance, and assistance with order-related issues.
Resolve customer complaints and issues in a timely and empathetic manner, striving for first-contact resolution.
Collaborate with other departments, including the fulfillment team and management, to resolve complex customer issues.
Maintain a thorough understanding of ************ products, policies, and procedures to assist customers effectively.
Identify trends in customer inquiries and feedback, and provide insights to improve our products and services.
Assist with occasional social media comments and direct messages related to customer support.
Uphold [Company Name]’s commitment to providing exceptional customer service at all times.
Qualifications:
High school diploma or equivalent; some college coursework is a plus.
Previous customer service experience, preferably in the e-commerce or fashion industry.
Excellent written and verbal communication skills, with a strong command of the English language.
Proficient in email and digital communication tools.
Strong problem-solving skills and the ability to think critically.
Empathetic and patient, with a genuine passion for helping customers.
Detail-oriented with strong organizational skills.
Ability to work effectively in a fast-paced environment and adapt to change.
Familiarity with fashion and apparel trends is a plus.
What We Offer:
Competitive salary commensurate with experience.
Opportunity to work with a dynamic and passionate team in a fast-growing industry.
Employee discounts on ************ products.
Ongoing training and development opportunities.
A positive and inclusive work culture that values teamwork and innovation.
APPLY FOR THIS JOB:
Company: Sophie Society Co.
Name: Vincent Brouwer
Email: