We are seeking a dedicated Technical Support Specialist to join our team and provide exceptional customer service and technical assistance to our clients.
Are you looking for:
A long-term, work-from-home role with great pay and benefits?
Daytime working hours (7:30 AM – 3:30 PM, Monday to Friday)?
Challenging tasks with opportunities to learn and grow?
An environment that values thorough problem-solving over quick fixes?
A friendly, supportive team committed to customer satisfaction?
If so, we’d love to hear from you!
About Us: MachShip is an Australian-based company revolutionizing the freight industry with our cloud-based Freight Management System. Our team comprises Australian and Filipino professionals, and we’re expanding our customer support team in our integrations department.
The Role: The MachShip integrations team is responsible for assisting clients with our Freight Management System, troubleshooting issues, and setting up integrations with various platforms.
We are looking for new support specialists to help expand this team, provide technical assistance, resolve client issues, and contribute to the continuous improvement of our support processes.
Common areas of support include: system navigation, integration troubleshooting, data mapping, and assisting with customisations for platforms such as WooCommerce, Shopify, BigCommerce, Netsuite, Cin7, Unleashed, Neto, MYOB, Magento, and more.
This role is quite technical, so experience in working with software and data is essential.
As a member of MachShip, you will:
– Join a dynamic, customer-focused team with regular check-ins and performance reviews
– Develop your skills handling complex customer inquiries and technical issues
– Collaborate with experienced support staff in a culture that values diverse perspectives
– Receive support for personal and professional growth through monthly one-on-ones
– Have the opportunity to contribute ideas for improving our support processes
Required Skills & Experience:
1. Bachelor’s degree or equivalent experience
2. Minimum 2 years of technical support or helpdesk experience providing support on SASS or cloud-based software products
3. Familiarity with eCommerce platforms like WordPress, Shopify or BigCommerce (preferred)
4. Familiarity with ERP platforms like Cin7 or Netsuite (preferred)
5. Experience using ticketing systems and support tools
6. Strong problem-solving and analytical skills
7. Excellent English communication skills (both written and verbal)
The ideal candidate:
– Is a patient and empathetic problem-solver with strong customer service skills
– Is comfortable communicating via phone, email, chat, and video conferencing
– Is seeking a long-term role with excellent benefits
Application Process:
1. Fill out our job application form (password: “support”): /integrations-support/
2. Qualified candidates will be invited to complete a short technical assessment
3. Successful applicants will be called for an interview
Note: Applications will be screened based on relevant experience and the contents of your cover letter. Applicants should ensure their cover letter summarizes how their support experience and personality match the outlined requirements.
We look forward to hearing from passionate Technical Support Specialists ready to contribute to our team!
APPLY FOR THIS JOB:
Company: BOLDER Digital
Name: James
Email: