Empathetic and Process Oriented Customer Service Agents Needed

We are looking for exceptional customer support talent who can start working in the first week of February! Join our team in a fun, collaborative, and engaging environment dedicated to providing top-notch service to our customers.

To work with us, you need to:
– Recognize that the satisfaction of customers comes first.
– Show excellent attention to detail.
– Adhere to established customer service processes and 10-minute response time.
– Display a high level of empathy in situations where it is required.
– Have the ability to communicate in English perfectly.
– Have the courage to voice your opinions, ask questions, and respond with your opinions.
– Have an interest in learning how an expanding e-commerce company works.
– Take pride in continuous improvement and learning.
– Get enough rest, eat a balanced diet, and take good care of your general health (this is our top priority at Raicom).

As a new hire in our Customer Service Department, you will become essential to our Customer Service team. You’ll work closely with one of our co-founders and our Customer Service Manager to resolve customer issues, improve the customer purchasing experience, and spread joy to people worldwide via email and chat. Your main task is to handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Familiarity with ticketing tools and CRM systems is a plus but not required.

Although taking on this position is challenging, you will be paid well and given an excellent health insurance policy, a generous paid time-off allowance, a year-end bonus, and a variety of other workplace benefits.

This is a once-in-a-lifetime opportunity for those who are looking to excel within a growing company. If you are up for the challenge, apply now before this job post closes. So that we know you read the job post thoroughly and carefully, make sure to include the word “panda” in the subject line of your application. A great customer service professional is one who pays close attention to details.

Good luck, and we look forward to interviewing some of you soon.

IMPORTANT: The following 4 additional questions below must be answered in your cover letter in order to get offered an interview:

(1) Take 10 minutes to reflect on yourself. After your reflection, create a Google doc or Word file.

In the document, kindly provide a detailed explanation in no less than 5 sentences regarding (1) what your ideal remote work environment would be like (this can refer to your work surroundings or the general atmosphere, mood, and mindset of your work) and (2) how you plan to contribute to and maintain the work environment you have envisioned.

Your work environment can significantly influence how you feel about your job and professional output. Here at Raicom, we take great pride in our excellent company culture, and we would love to hear more about how you could potentially fit into our team.

Please create this as a Google doc, .docx or .doc file and send a Google Drive/dropbox download link. Make sure to set the necessary permissions so that we are able to access the files.

(2) What appeals to you the most about this position?

(3) Can you tell me about a situation with a customer where there wasn’t a clear policy to use and you needed to make a judgment call? How did you approach your decision, and what happened?

(4) What do you do for fun outside of work?

ABOUT THE COMPANY: RAICOM LLC
If we’re a good fit for each other, you’ll be joining Raicom LLC – a hard-working, motivated e-commerce company looking to impact customers around the world with great products, excellent customer service, and outstanding company culture.

At Raicom, we put our employees first. We realize that trends, brands, and products are temporary, so we care most about our people. We are big on trust so we never micromanage our team members. We hold regular fun and extremely thought-provoking company meetings. We make work enjoyable and meaningful. Our mission is centered on breaking down the barriers of remote work and pushing the limits of what we think is possible. We redefine what it really means to work through an incredible company culture that values transparency, empathy, innovation, personal & professional growth, and relentless hard work.