ERC Virtual Assistant

We are currently hiring an experienced virtual assistant / customer service representative with a proven track record in processing Employee Retention Credits (ERC) for businesses and tax-exempt organizations. As an ERC Specialist, you will play a vital role in assisting our customers with filing their Employee Retention Credits accurately and efficiently. This is a full-time remote position.

Responsibilities:

– Efficiently process and assist customers and CPAs (Certified Public Accountants) with filing Employee Retention Credits (ERC) with the IRS.
– Respond promptly and professionally to customer inquiries via email and other communication channels.
– Provide accurate and up-to-date information about the Employee Retention Credit program and related processes.
– Collaborate with team members to resolve customer issues in a timely, accurate, and friendly manner.
– Take ownership of customer inquiries and escalate complex issues to management when necessary.
– Identify trends in customer inquiries and provide insights to improve our processes and customer experience.
– Generate reports and perform data analysis to identify areas for improvement and make data-driven decisions.
– Assist in developing and maintaining standard operating procedures (SOPs) to streamline the ERC filing process.
– Stay updated on the latest regulations and guidelines related to the Employee Retention Credit.

Requirements:

– Proven experience and expertise in processing Employee Retention Credits (ERC) for businesses and tax-exempt organizations.
– Fluent in English, both written and verbal communication skills.
– Excellent interpersonal skills and ability to communicate effectively with customers.
– Strong attention to detail and ability to multitask accurately and efficiently.
– Demonstrated ability to work independently and take initiative to complete tasks with minimal supervision.
– Ability to adapt to changing customer needs and learn new instructions and procedures.
– Excellent data analysis and entry skills.
– Proficiency in relevant software and tools, including but not limited to, email systems, project management tools, and customer relationship management (CRM) systems.

In our team, we value proactiveness, honesty, and a dedication to providing exceptional customer service. If you are an enthusiastic quick learner who is passionate about assisting businesses and organizations with their Employee Retention Credits, we invite you to apply today. Join our team and contribute to our mission of helping our customers navigate the ERC filing process efficiently and effectively.

Please ensure you meet the specified requirements before applying.