Why You’ll Love Working Here
– You can work remotely, no need to come to an office! 🙂 This means you’ll have the flexibility to manage your work-life balance better and save time on commuting, giving you more moments to enjoy with your family.
– We’re a small team, so you’ll handle various tasks, offering you a chance to broaden your skills and experience beyond typical BPO roles. Be ready to learn!;)
– We’re looking to build a long-term relationship with you, which means we’re focused on providing you with a stable and secure job. You can count on us for consistent support and a reliable role in our team for years to come.
– You will also always get paid for extra hours, which means more stability and support for your family’s needs.
We’re looking for someone who is proactive, customer service-oriented and has an amazing personality. Also, we want someone who is honest, has a strong work ethic, and values integrity.
SALARY:
Monthly rate of 1,120$ USD.
ABOUT US:
Our company sells tools for mechanics across Canada and the United States. No need to know about tools or cars to join our team! However, some experience with Amazon or Shopify is expected.
We’re currently a small team of 6 people, and most of us are located in the Philippines, but also in India and Panama.
DAILY TASKS:
– Manage customer inquiries and concerns across various communication channels, including phone, email, chat, and social media.
– Amazon & Shopify operations (FBA Inventory Reconciliation, A-Z Claims, Chargebacks, Case Management, etc…).
– Resolving customer concerns by providing appropriate solutions promptly.
– Suggest and implement changes to enhance the overall customer experience.
– Identify areas for process improvement within the customer service department.
– Use data-driven insights to recommend improvements and strategies for the team.
– Collaborate with technical teams to resolve technical challenges.
– Share insights and best practices with colleagues to enhance the team’s capabilities.
– Work with cross-functional teams to address root causes and prevent future problems.
– Handle challenging or sensitive customer interactions with professionalism and empathy.
– Communicate effectively with customers and colleagues to resolve complex issues.
– Contribute to the development of customer service strategies and long-term goals to improve overall customer satisfaction and loyalty.
– Various administrative tasks.
QUALIFICATIONS:
– Work from Monday to Friday from 8 AM to 5 PM EST (full-time position only, 40h/week)
– 5+ years of experience in Customer Service.
– 2-3+ years of experience with Amazon or Shopify.
– Fluent in written and verbal English with a neutral accent.
– Excellent skills with Excel.
– Strong problem-solving skills.
– Excellent interpersonal and communication skills.
– A deep understanding of customer needs and a commitment to providing exceptional customer service.
– Can maintain a positive composure when responding to customer inquiries and concerns.
– Strong organizational skills to manage multiple tasks, orders, and customer inquiries efficiently.
– Can work with minimal supervision but still deliver great output.
***Apply now!***
To apply, please follow the below instructions (Duration 10-15 min):
1. Fill up this application: /QG57uSmj7GH3vToN9
2. Record yourself answering our questions: /invite/GrGyDl/
If you get shortlisted, we’ll contact you for an interview. Don’t worry; it won’t be a stressful interview. We simply want to know more about you and see if we would be a good fit for both of us. 🙂
Jessee Bourque
MPR Tools & Equipment Inc.
APPLY FOR THIS JOB:
Company: MPR Tools & Equipment Inc
Name: Jessee Bourque
Email: