About the Company:
Hampr is an online B2B platform based in Australia. We provide a marketplace and online tools for Australian companies to manage everything relating to food and events for their offices. We are a small scale up tech company that takes prides in developing valuable tools for our customers to save time and money when it comes to the pre-purchase and post-purchase challenges when ordering food for their office. We are rapidly expanding and we need skilled people with the right attitude to help create an industry leading inbound engine.
What we are looking for
We are looking for an enthusiastic and versatile individual to work with an established Australian online marketplace that connects corporate customers with food and event suppliers.
This role will require you to create quotes and recommendations to help our customers select food for their corporate meetings, networking events, team lunches, training activities, seminars etc.
Aside from your skills and experience, we are also looking for someone with a strong knowledge and love of food and office/event catering.
Catering and hospitality experience – including creating and managing menus for hotels and large restaurants will be favourable.
Responsibilities
Help customers find the best food options that meet their requirements
Prepare food/catering recommendations/quotes that adequately meet customer objectives
Follow up quotes and ongoing deals in a timely manner
Respond to emails and online live-chat inquiries in a fast and effective manner
Learn and master how to interact with Hampr’s product interface
Develop thorough knowledge of the Hampr business and the services they provide
Accurately follow operational processes
Provide support and solutions
Record and modify customer information within the database
Help customers to navigate our online platform
Update customer order and other information as requested
Resolve customer complaints via email and live chat
navigate internal processes to provide the best outcome for the customer
Requirements
• Strong food knowledge is mandatory.
• Experience in the food-tech sector preferred.
• Excellent communication and interpersonal skills.
• Strong business acumen and time management skills
• Ability to work Autonomously and collaboratively with internal and external stakeholders.
• Strong attention to detail and project management skills.
• Ability to manage multiple projects simultaneously.
• A passion for online technology is a plus!
Benefits
• Work remotely from the comfort of your home
• Weekends off
• Dayshift work: Hours are from 7 AM to 4 PM Manila time
• Dynamic team environment
• Virtual fun parties and team-building activities
• Opportunities for growth and advancement within the company
• 27 days of paid leave per calendar year
APPLY FOR THIS JOB:
Company: Web Fuel Agency LTD
Name: Albert Chu
Email: