Excellent English Speaking | Administrative and Customer Relations Position | Good Pay

Who Are You?

Are you highly organized and passionate about administrative excellence and customer relations? Do you enjoy managing multiple tasks, maintaining accuracy, and providing exceptional service? Are you looking for a role that allows you to contribute to the smooth operation of a dynamic company?

Who Are We?

Computer Warriors is a leading provider of residential and small office IT service/support In North Carolina. Our committed team of professionals strives for continuous improvement. With multiple repair centers in Jacksonville and Wilmington, our mission is to alleviate our clients’ technical difficulties through innovative solutions and education on technology usage, keeping them seamlessly connected to their world.

We firmly believe in growth and advancement. We continuously seek to collaborate with the best talent in the area, driving constant company improvement.

What’s in It for You?

• Monday – Friday
• You can work as much, up to 40 hours, or as little as you want. I will pay you a salary but if you work extra hours, you will get paid.
• Flexible Schedule: If you need time off just let me know.
• Opportunity to advance/get bonuses for the work you do.

What Will Your Role Be?

As an Administrative and Customer Relations Specialist, you’ll be responsible for:

• Monitoring Hiring Platforms: Search for potential candidates and vet them.
• Appointment Management: Confirm and reschedule sales appointments, business customer appointments, and residential onsite appointments.
• Call Review: Review and rate inbound sales phone calls.
• Reporting: Send out monthly reports to business clients.
• Ticket Review: Review resolved tickets for quality and completeness.
• Customer Payment Updates: Call declined contract customers to get updated payment information.
• Billing Setup: Set up billing for company monthly/annual recurring contracts.
• Email and Calendar Management: Manage the VP of Operations’ email and calendar, including setting appointments and replying to emails as needed.
• Bookkeeping in QuickBooks: Assist with basic bookkeeping tasks in QuickBooks, such as recording transactions, reconciling accounts, generating invoices, and managing expense reports.
• Database Management: Organize and maintain database cleanliness and accuracy (checking for duplicates, updating old addresses, etc.)
• Inbound Sales Calls: Assist with handling inbound sales calls as needed.

What Do you Need?

• Experience: Minimum of 1 year in an administrative or customer service role.
• Technical Knowledge: Proficiency in QuickBooks and CRM systems.
• Skills: Strong organizational, communication, and problem-solving skills.
• Work Ethic: Self-driven, detail-oriented, and able to manage multiple tasks effectively.

What You Need to Apply?

• Change the Subject line to “I Want to Work with You [insert my Name]
• At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or your application will be deleted.
• Upload a video answering the following questions/statements to the URL listed below:
1. What did you like most about your last job?
2. What did you like least about your last job?
3. Tell me something interesting about yourself.
Upload Video Here: Click to view/:f:/g/personal/nathan_thecomputerwarriors_com/EjVTpdr1gApOlCkfFboBGDABUyN9mpWeCTPgxkyP7PvG1Q