Executive Admin Assistant

Job Description: Administrative Assistant

About The Fight For Fair Credit, LLC:

The Fight For Fair Credit, LLC, founded by consumer advocate and social media influencer Brianna Monay, is dedicated to empowering individuals with the knowledge and tools necessary to repair their credit through litigation. Our book, “The Fight For Fair Credit,” and our exclusive Facebook group, “Consumer Law Applied,” serve as vital resources for consumers and credit repair business owners alike. We are on a mission to ensure fair credit practices and consumer law are accessible to all.

Position Overview:

We are seeking a highly organized, motivated, and customer-service-oriented Administrative Assistant to join our team. This role involves a variety of administrative and customer support tasks, including troubleshooting product access issues, managing customer communications, processing payments, and engaging with our community. The successful candidate will play a crucial role in maintaining the smooth operation of our services and fostering positive relationships with our members.

Daily Responsibilities:

Troubleshoot Product Access Issues: Address and resolve any difficulties members experience accessing products or services, documenting the process and solutions in GoHighLevel for future reference.

Message and Email Management: Prioritize and respond to unread messages and emails, ensuring all customer inquiries are handled with timeliness and care. Update customer interactions in GoHighLevel.

Member Management: Transition new members from the free Facebook Group (2.0) into GoHighLevel contacts, verifying and updating their information accurately in the system.

Paid Group Tracking: Maintain and update the CLA Paid Group Tracking Spreadsheet, ensuring accurate and current membership status for all paid group members.

Chargeback Request Handling: Collect necessary evidence for chargeback requests and collaborate with designated team members for processing, aiming to minimize financial losses.

Feedback and Testimonial Collection: Proactively request testimonials and feedback from CLA members to enhance community engagement and gather insights for improvements.

Payment Processing and Membership Verification: Process new member payments, verify transactions, and manage membership statuses, including the addition of new members and removal of non-paying ones.

Community Engagement: Monitor and engage with Facebook Group (2.0) members, gathering and documenting feedback, questions, and topic suggestions for future content.

Documentation and CRM Management: Document troubleshooting efforts, customer interactions, and feedback thoroughly in GoHighLevel. Update Opportunities/Pipelines as customer statuses or access issues are resolved.

Shipping Management: Handle logistics for shipping physical products, including creating shipping labels, validating addresses, updating tracking information, and ensuring timely delivery to customers.

Order Monitoring: Vigilantly monitor the status of shipped orders, especially undelivered items, using a tracking system until confirmation of delivery is obtained.