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Responsibilities (tasks associated with the role)
#1 most important responsibility of this role: Protect the CEO’s and CMO’s time
Time Management
– Proactively managing the CEO and CMO calendars
– Managing the team calendar to keep everyone informed of company events (i.e. webinars, live events, product launches, etc.)
– Scheduling client calls for the CEO, CMO and the consultant team
– Booking our CEO and CMO podcast or other guest appearances
– Keeping open lines of communication with team members to let them know of the CEO and CMO availability
Events and Travel
– Booking and managing travel and accommodation for our CEO, CMO and for other team members when traveling for work
– Ownership of all logistics when planning a company-run event:
– Reserve meeting space
– Plan meals for guests
Daily and Weekly Responsibilities
– Send client invoices
– Download and store client call recordings
– Send necessary call recordings for transcription
– Assisting the CEO in finalizing and sending contracts through DocuSign
– Manage and respond to Customer Support Desk Tickets through ZenDesk
– Approval of new members into private Facebook Groups
– Fill out weekly email sales reporting sheet (data entry)
– Managing your assignments and communicating with the team through our project management system, .
Personal Tasks
– Schedule personal appointments as necessary (i.e. doctor appointments)
– Schedule contractors, service providers and maintenance for personal home as needed
Professional Development
– Improving your understanding of the business and contributing to our growth
– You may be asked to do a variety of other tasks that require critical thinking and logical problem-solving.
Key Metrics for this Role:
– Meeting requests handled within 12 hours
– Travel bookings completed within 3 weeks of departure date
– Ensure calendar has no conflicts at least 3 weeks in advance
– Ensure all customer support tickets are responded to within 12 hours and resolved within 72 hours
– Ensure all client calls are moved to client folders within 24 hours of call completion
Requirements (expected proficiencies to excel in this role)
This position is for a person who is:
– Basic understanding of the digital marketing industry
– Proactive
– Detail-Oriented
– Super organized
– Solution-oriented and a natural problem-solver
– Always learning and has an insatiable desire to improve
– Flexible and focused
– Excellent with follow-through
– Professional
– Respectful
– Courteous
Additional requirements:
– Attend weekly team meeting on Mondays at 11:30am Central
– Flexible and available to work/communicate 10 am – 6 pm CT
– Occasionally available to communicate on nights and weekends when an event is taking place
– Access to a computer and reliable internet connection
– Distraction-free work environment
This position is NOT for someone who:
– Prefers a slow-paced work environment
– Has zero experience as an Executive Assistant
Fill out this form if you meet the qualifications below: /forms/d/e/1FAIpQLScnjxlJ1DmtbfXIKibte9c7JNU0Bhzokr-yGpJs6Ez_KVjGOg/viewform
APPLY FOR THIS JOB:
Company: Elite Performers Limited
Name: Laura Couvillon
Email: