Executive Assistant

The Executive Assistant to the CEO will act as the key liaison between our clients, company, and CEO to create an amazing customer experience.

This person will be responsible for onboarding new clients, managing all customer support tickets, ordering labs, taking notes in meetings, coordinating the CEO’s calendar and following up with leads to schedule assessment calls for our programs.

Staying on top of things so none of the balls being juggled are dropped will be this person’s #1 job! We will be counting on you to keep things on track and on schedule, and to make sure our clients feel totally supported in our programs.

THIS PERSON WILL:
**Has proven customer service, appointment setting, and sales experience
**Has previous experience with executive assisting in the C-suite
**Be quick on their feet to turn tasks around and take action; know how to be persistent and resourceful to solve problems, remove roadblocks and get things done
**Exhibit strong professionalism – demonstrated poise, tact, and diplomacy when dealing with the CEO, other leaders and members of the team, and our clients
**Must be able to work independently and excel in a deadline-driven environment that involves multiple, simultaneous projects
**Strong skills in analyzing information, formulating logical and objective conclusions, and making effective recommendations
**Have superior organization skills and dedication to completing projects in a timely manner
**Has a genuine passion for supporting others
**Handle appointment scheduling and onboarding of new clients, to include onboarding calls that orient them to our ecosystem and get them excited about working with us
**Assist clients with queries related to their order status, available products, dispatch details, payment details, etc via emails and deal with multiple clients at the same time
**Maintaining a consistently upbeat, sympathetic, and professional attitude with clients
**Addressing client complaints after they are acknowledgedKeeping records of client interactions, transactions, comments and complaints
**Help with customer survey creation, segmentation, and feedback gathering to enhance our procedures, products, and customer experience

JOB RESPONSIBILITIES INCLUDE:
**Managing the company’s high ticket clients by onboarding, assisting, and supporting clients through every step of the program
**Managing our leads pipeline to ensure our scheduling funnel is always working properly, calendar is managed, and appointments are set in a timely fashion, and all activities are tracked properly in our system for reporting
**Manage ordering labs and supplements for our clients
**Manage emails and prepare outgoing mail or correspondence
**Attend meetings in place of the CEO, when requested, to identify action items, deliverables, and follow-ups
**Maintain the CEO’s calendar in a thoughtful and purposeful manner, ensuring meetings contain the appropriate attendees, agenda items, and any changes are done with full consideration of a nationwide/worldwide team, spanning multiple time zones.
**Understand the CEO’s goals and objectives in order to effectively anticipate deliverables and follow up when necessary.
**Collaborate on internal operations and marketing projects as the company scales
**Database management – implement and keep track of documentation and filing processes
**Take ownership of additional duties and special projects, as needed
**Have strong debugging and problem-solving skills, and a knack for learning new technology

QUALIFICATIONS & EXPERIENCE
**Must possess a minimum of 3 years of experience in the similar field.
**Proven customer support experience or experience as a Client Service Representative, i.e. email/chat support
**Digital marketing experience and/or knowledge is a HUGE PLUS
**Experience in Appointment Setting and / or Sales a huge plus
**Track record of over-achieving quota
**Familiarity with CRM systems and best practices
**Excellent communication and presentation skills

TECH REQUIREMENTS:
**Computer – at least i5 or equivalent with 8gb RAM
**Internet Speed – At least 50 MBPS Download speed

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Work Type: Full-Time
Work Schedule: Monday to Friday : 3PM – 11PM CST / 4AM – 12PM PHT
Salary Range: Php30,000 to Php40,000
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APPLICATION INSTRUCTIONS:

If this position is interesting to you, please apply:

1) Join our community: Click to view/opportunities

2) Please send an email to Click to view with the Subject: I am applying for HR :: Executive Assistant

3) In the body of the email, the first sentence should be: I am applying for HR :: Executive Assistant

4) Then, please share a couple of paragraphs describing why you’d be good for this position, and

5) Please provide a link to your resume and portfolio (don’t skip this step or we will not accept your application!).

6) Please also include your mobile phone number (we like to text). Thank you!