Executive Assistant – Short-Term Rentals/Airbnb Operations/All-Rounder

We’re on the lookout for a versatile and dedicated Executive Assistant to join our journey in short-term rental/Airbnb management and to support a variety of other exciting projects. This role involves a diverse range of tasks including operations management, guest communication, and providing personal assistance to me, the Founder. As a small but rapidly growing company, we’re not just seeking someone to perform tasks; we’re looking for a proactive thinker who’s eager to contribute ideas and be a part of our growth journey.

Key Responsibilities:
* Property Management:
* Manage listings on Airbnb, Click to view, and other short-term rental platforms.
* Create engaging property descriptions, manage photos, and use tools like PriceLabs for pricing strategies.
* Oversee property calendars, bookings, and rate updates.
* Explore new platforms for property listings and manage Airbnb resolutions and guest reviews.
* Guest Relations:
* Provide exceptional communication with guests in British English through text, call, and email.
* Coordinate guest check-ins/outs, address concerns, and ensure top-notch guest experiences.
* Develop strategies to boost guest satisfaction and handle communications efficiently.
* Administrative and Operational Support:
* Handle a variety of administrative tasks using software like Notion, Loom, OpenPhone, Telegram, etc.
* Establish and maintain Standard Operating Procedures (SOPs).
* Liaise with contractors for maintenance, ensuring properties are always at their best.
* Personal Assistance to the CEO:
* Assist with email management, scheduling, and other personal tasks.
* Help keep me accountable and ensure smooth business operations.
* Team Collaboration and Idea Contribution:
* Collaborate closely with me and future team members.
* Engage in brainstorming and contribute innovative ideas for business growth.

Qualifications:
* Strong skills in short-term rental management and digital savvy.
* Excellent command of British English and understanding of UK property terminology.
* Familiarity with Airbnb, Click to view, and similar platforms.
* A knack for using digital management tools (e.g., PriceLabs, Turno).
* Great multitasking, organisational, and time management abilities.
* Comfortable working independently and as part of a growing team.
* Curiosity and enthusiasm for working on new projects.
* Creative thinker with a proactive approach to business development.

Work Schedule:
* Full-time position, totalling 50 hours per week.
* Core hours on weekdays from 8 AM to 5 PM.
* Evening and weekend on-call availability required (included in the 50 hours) for guest communications.

Compensation:
* $900/month.
* Benefits include Paid Time Off and a Christmas bonus.
* Annual salary review.

Application Process:
* Send in your application directly to me, Craig. I’m keen on reviewing your application and looking forward to working closely with you.
* Include an introduction about yourself and why you’re a great fit for this role.
* Share your background and experiences relevant to this position. Bonus points for sharing a guest interaction or workplace story!
* Tell us something interesting about you.
* Ideally, submit this in video/audio introduction to showcase your communication skills.
* Confirm your availability for the job hours and suitability for role and any questions you have for us.

Looking forward to finding an enthusiastic and creative team member ready to dive into the world of short-term rentals and help shape the future of our business! Please read application process above.