Executive Virtual Assistant

We are seeking a skilled executive assistant to support a multi-talented content creator who owns an apparel business and is also a music artist. The ideal candidate will have strong organizational and communication skills, as well as the ability to multitask and prioritize tasks effectively. The executive assistant will be responsible for managing the content creator’s schedule, handling emails and phone calls, customer and community management, and assisting with various administrative tasks. Additionally, proficiency in social media management and basic graphic design skills are highly desired. This is an exciting opportunity to work with a creative individual in a fast-paced and dynamic environment.
Responsibilities:
Manage inbox for music and apparel businesses
Respond to customers in CRM and discord community
Report on social media ad performance
Reach out to influencers (templated and basic emails)
Manage calendars and bookings
Attend meetings, take notes, and assign tasks
Respond to Instagram DMs and comments
Schedule and send email marketing (templated and basic emails)
Process customer service refunds for apparel and liaison between merchandiser & shipping
Provide day to day assistance with calendar management, task scheduling and emails
Respond to customer inquiries, providing information about products, services, and order status.
Resolve customer complaints and issues promptly and professionally.
Assist customers with returns, exchanges, and warranty claims.
Maintain detailed records of customer interactions, orders, and issue resolutions.
Update and manage customer databases and order history.
Stay informed about the company’s products, pricing, and promotions.
Setting task priorities for different teams, following up on progress and providing regular updates to management
Assisting with office administration tasks as directed and needed
Managing internal documents, marketing materials and online folder organization
Skills required:
Strong organizational and time management skills
Excellent communication skills
Email marketing strategy
Ability to multitask and prioritize
Proficiency in social media management
Basic graphic design skills
Proficient with CRM, email, spreadsheets
Passion for music, fashion, and community building
Experience:
Proven experience in customer service or related roles.
Strong communication and interpersonal skills.
Proficiency in using customer service software and order management systems.
Ability to provide virtual assistance using digital tools and platforms.
Attention to detail and problem-solving abilities.
Ability to remain calm and professional when dealing with challenging customers.
Scope:
Supporting a musical artist and entrepreneur across their music, apparel, and community platforms
Managing communications and operations for a growing business
May require working evenings, weekends, and holidays, especially during peak seasons.