Experienced Community Manager – Part Time

We are looking for an Experienced Community Manager who is not afraid to take on new challenges, and is ready to grow with our team!

Primal Video is a team of video & marketing geeks with a YouTube channel with over 1.5M subscribers, an awesome community of kick-ass subscribers + paid members, and a HUGE focus on helping people get results!

We may be small, but we run a super efficient company reaching millions of entrepreneurs across the globe, so every position is critical and everyone’s input is valued. Most importantly, we’re awesome.

First and foremost, you’ll be taking the lead on driving engagement & results within our community of subscribers, both on our YouTube channel and within our paid membership program. That means putting your amazing people skills to work supporting & encouraging members, recognising & solving common challenges, and devising new tools, campaigns and other cool stuff to help them succeed.

You’ll be hands-on on the frontline going the extra mile for our members, implementing your ideas and tracking results – with the full support of the rest of the team whenever you need it. You’ll also play a major role in helping us develop our products, marketing plans & systems/processes, with the aim of driving new customer success stories and keeping our members happy.

Our new Community Manager will be responsible for:
? Fostering a vibrant and engaged community.
? Planning & implementing new ways to increase engagement within our communities, on both social media and within our private paid programs.
? Overseeing & constantly improving our member onboarding experience.
? Helping members with general support & account-related enquiries.
? Generating feedback from our members & audience.
? Tracking the success of our community engagement initiatives, sharing with the team and suggesting improvements.
? Collecting customer success stories and encouraging members to share their wins & stories to connect with each other!
? Helping to optimise internal processes & improve efficiency in all our support functions.
? And of course, there’s always related general admin stuff as required!

Let’s talk skills. If you’re our ideal person, you’re:
? A bona-fide people person. You’re empathetic, love engaging with people and get a massive kick out of helping others succeed!
? Gifted with excellent written & verbal communication skills.
? Known for your irrationally high attention to detail.
? Possessing some kick-ass critical thinking & problem solving skills.
? A real, straight-up team player. You own up to your mistakes, challenge ideas (not people), and you’re a direct communicator – even when it hurts.
? Self-organised, accountable, and work well under pressure.
? Adaptable, learning new systems and processes quickly.
? Packing a HIGH level of computer literacy, and are able to pick up new software fast.
? Did we mention detail-oriented? To demonstrate that awesome attention to detail of yours, start your application with the words “I’m your new Community Manager!”
? Able to have fun, but stick to tight deadlines and *always* do what you say you’ll do. You know your stuff (or how to learn it) & you take full ownership of your work.

? Would you like to work with a team that loves to hear your amazing ideas, and gives you the freedom to implement them?
? Would you like the flexibility to build a role you love to work in?
? Would you like a work environment that encourages growth professionally and personally?
? Would you like to have awesome bosses? (Hey, we’re only a little biased… ????)

Well then, follow the steps below thoroughly, like your future depends on it, because this could be the dream job you’ve been looking for.

Submit your resume and the following:
? Your monthly rate;
? A paragraph or two about WHY you would be a good fit for this position, and your previous community management experience that makes you perfect for this role;
? Tell us about a new community campaign/program you implemented that you’re most proud of, and its impact on the engagement and connection within the group;
? A link to your short video submission, following the instructions below…

Video Submission Task:
Many of the new members to our Primal Video Accelerator program are just starting out on YouTube and getting in front of the camera for the very first time – which can be a nerve-wracking experience!

We all know the biggest successes lie on the other side of fear, so record a quick video welcoming new members to the community, getting them excited and encouraging them to post a quick intro to the group.

It may help to follow this simple structure:
Quickly introduce yourself.
Welcome them to the Primal Video Accelerator community (our private members-only Facebook group).
Encourage them to post a quick intro into the group.

Your video can be in landscape or portrait, and doesn’t need to be any longer than 30-60 seconds long. (Make sure to share a link to it in your application!)