Experienced Customer Service Associate

We are currently seeking a motivated and enthusiastic Customer Service Associate to join our team. You will be the frontline of communication for our customers, predominantly handling inbound phone calls from customers and required to call customer’s who have orders with us, as well as abandon cart leads (telephone provided). You will provide exceptional customer service and also use your sales acumen to convert inquiries into sales. This role requires excellent communication skills, a customer-first mindset, and a proactive approach to problem-solving. You will be required to use email to converse with customers as well. Please confirm in your message back to me that you understand this.

Responsibilities:

Must be able to speak and converse in fluent english (no filipino accent preferred).

Must be able to work EST or PST 8 hour zones to fit the business. Please state you understand the working hours in your message back to me.

Answer incoming phone calls from customers, addressing their queries, concerns, and complaints promptly and learn our product knowledge to showcase the features and benefits of our products or services to customers. We have FAQS to help here.

Convert customer inquiries into sales by suggesting suitable products or services based on their needs and preferences.

Record details of customer interactions, transactions, comments, and complaints in the CRM system in Notion.

Follow up on customer interactions when necessary to ensure their concerns have been addressed and to build lasting In your message to me send a quick video less than 30 seconds of you introducing yourself and how you would handle a tough customer.

Work closely with the order processing and product teams to stay updated on product features and benefits.

Requirements:

Proven experience in a customer service or sales role.

Excellent communication and interpersonal skills.

Ability to handle stressful situations and remain patient and professional.

Proficient in using CRM software and telephone systems.

Strong sales skills with a customer service-oriented approach.

Ability to work both independently and as part of a team.

High level of accuracy and attention to detail, and comfortable with multitasking in a fast-paced environment.

Knowledge of the product or service being sold is an advantage.

High school diploma or equivalent; a degree in a relevant field is a plus.

If you have a knack for sales and a passion for providing exceptional customer service, we would like to meet you. This role provides an excellent opportunity to build your career in a dynamic, customer-facing environment. At the beginning of the job there are possibilities to advance to a higher paying role. At the end of the email please write down that you understand that the monthly salary is $800 per month.