Experienced Customer Service & Outbound Sales Agent Needed for E-Commerce

Our multi 7-figure health and wellness e-commerce brand is seeking a dedicated individual to provide exceptional support to our valued customers.

Customer Support Responsibilities:
– Respond promptly and professionally to customer inquiries via email and social media chats. In the future via phone support as well.
– Assist customers with product information, order inquiries, complaints, and concerns.
– Process returns, exchanges, and refunds efficiently and accurately.
– Track and locate packages to ensure timely delivery.
– Make changes to orders as per customer requests.
– Collaborate with Customer Service Coordinators to address complex issues, improve processes and follow our company SOP’s.
– Perform other duties as assigned to ensure customer satisfaction and operational efficiency.

Outbound Sales Responsibilities:
– Contact potential or existing customers to inform them about our products or service using scripts.
– Answer questions about our products or the company.
– Put through sales pitches to the customer, adjusting pitch to meet the needs of specific individuals.
– Understand customer requirements and close sales.
– Enter and update customer information in the database.
– Take and process orders in an accurate manner.
– Handle grievances to preserve the company’s reputation.
– Go the extra mile to meet sales quota and facilitate future sales.
– Keep records of sales and note useful information.

Requirements:
– Exceptional proficiency in the English language, both written and verbal.
– Proven multi-year experience in a customer service role in e-commerce.
– Results-oriented mindset with a strong problem-solving ability.
– Demonstrated professionalism and sense of urgency in addressing customer needs.
– Outstanding communication and interpersonal skills.
– Proficiency in using the following tools: Meta Business Suite, Freshdesk, Shopify, Slack, Google Docs, Google Sheets.

Application Instructions:
To apply, please include the following word as the first line of your cover letter: “Remarkable”. Applications without this word will not be considered.

If you’re ready to make a meaningful impact in the health and wellness industry while providing top-notch customer service, we want to hear from you. Join us in our mission to help customers live healthier, happier lives through our products and services.