Experienced customer service rep for eCommerce

Join Our E-Commerce Team as a Part-Time Customer Support Representative!

We’re thrilled to invite you to embark on a new adventure with our e-commerce company specializing in Shopify and drop shipping business models. As a part-time Customer Support Representative, you’ll be at the heart of our operations, ensuring our customers receive outstanding support and solutions to their inquiries about products and shipments. Are you ready to make a significant impact in one of the fastest-growing industries?

What Will Your Role Look Like?

Direct Engagement: You’ll be the first point of contact for our customers, managing emails and guiding them through order and return processes.
Proactive Problem-Solving: Quickly identify effective solutions for customer queries, troubleshoot issues, and escalate concerns as needed. Managing incoming disputes.
Feedback and Improvement: Collect customer feedback to enhance supplier procedures and shipping methods, ensuring a seamless experience.

Who We Are Looking For:

Service Enthusiast: You have a genuine interest in serving people and making their experience memorable.
Tech Savvy: Navigating through Shopify and email ticketing systems is second nature to you.
Problem Solver: No issue is too big or small; you find resolutions swiftly and efficiently.
Organizational Pro: Juggling multiple tools (customer service platforms) and tasks? No problem! You plan and execute flawlessly.
Attentive and Patient: Quick to detect anything that might harm our company’s reputation and always maintaining a calm demeanor.
Optimistic Communicator: Excellent verbal and written English skills, with an ability to stay positive in challenging situations. Also, include the color blue in your application to demonstrate your attention to detail.

What’s in It for You?

Flexible and Remote Work: Enjoy the freedom of working remotely on a flexible schedule.
Growth Potential: Start as a Trainee Support Representative for 15-30 hours a week, with a potential to grow into a Management role with increased compensation.
Skill Development: Enhance your skills in digital marketing and customer service in a thriving e-commerce environment.
Our Culture: We communicate open and directly. We give and receive constructive feedback. We are constantly looking for ways to improve the business and its processes. We are not afraid to ask questions.
Passion for Excellence: We strive for perfection and innovation in everything we do.
Team Spirit: Our team is more like a family; we support, trust, and uplift each other.
Customer Delight: Our ultimate goal is to put a smile on every customer’s face, ensuring a delightful experience.
Start Date and Application Details:

START DATE: As soon as possible.
Starts with a 3-week trial, after which we’ll evaluate and potentially promote you to Junior Customer Support Representative.
If you are the right fit, you can grow to Management level with increased compensation.

Apply Today!
Ready to join our team and grow with us? Apply now and let’s excel together!