The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. Car audio/ consumer electronics knowledge is a plus.
Customer Service Job Duties and Responsibilities :
– Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
– Able to up-sell and cross-sell
– Able to generate sales leads from calls
– Answer and manage incoming calls, emails and live chats.
– Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path,
troubleshooting, or method for a positive customer experience
– Aim for customer resolution and return
– Record, organize and file customer interactions and profile/account changes
– Able to address returns, refunds, and shipping tracking numbers
Customer Service Job Requirements and Qualifications :
– High school degree or equivalent
– Previous experience in customer support, client services, sales, or a related field is required.
– Excellent at communicating over the phone and handling phone systems
– Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
– Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
– Customer-focused for positive customer experience and resolution
PREFERRED BUT NOT REQUIRED
· Familiarity with car audio electronics
The Company:
• We are the top e-commerce company selling car audio and video products online.
• We are based in California USA
– Working hours are from 9am to 4PM US Pacific Standard Time
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TO APPLY FOR THE JOB, PLEASE COMPLETE THE FOLLOWING TASKS
Email your resume to with the Subject Line : “I’m Your Rockstar Customer Service Representative”
In the body of the email, please include your answers to the questions below (your answers should be in red font for easy identification).
1. What is your minimum desired hourly rate in USD on a full time job basis? Is your rate negotiable?
2. Can you please provide the name of your most recent employer and describe your job duties and responsibilities there?
3. If you could have a conversation with anyone, living or dead, who would it be and what would you ask them?
4. If you could travel anywhere in the world, where would you go and what would you like to do there?
APPLY FOR THIS JOB:
Company: IntelliTalent, Inc.
Name: Hiring Manager
Email: