EXPERIENCED. Customer Service ( SHOPIFY / DROPSHIP )

Dear Applicant,

We run an eCommerce dropshipping business and are looking for long-term employees to join our team. There is a great deal of growth opportunity for those who consistently make a positive contribution to our company. We are seeking exceptional candidates who will represent our company with excellent customer service and dedication.
This role is essentially a EXPERIENCED Customer Service position, where you will follow a very clear process to keep our customers happy. Once you understand every step, the process will become straightforward.

Required Knowledge:
• Shopify (eCommerce platform) – MUST
• Discord (communication channel)
• DeepL (for translation)
• ReAmaze or similar ticketing software (Ticket Software) – MUST
• PayPal & Shopify Disputes – BONUS

When replying, make sure to let us know if you have experience with these tasks. ONLY REPLIES WITH THIS INFORMATION WILL BE CONSIDERED.

Responsibilities:
• Tracking whether orders have been shipped.
• Providing feedback to customer service.
• Creating status reports.
• Requesting weekly quality checks.

We Provide:
• $3 – 5 an hour
• Video training
• SOP to follow
• Access to the manager to answer all your questions

Applicant Requirements:
• Good internet connection
• Speak fluent English both written and verbally.
• Minimum 2 years of experience in Customer Service
• Be available for weekly team calls.
• Be organized, motivated, and willing to learn and grow.
• Available to join immediately.
• Available 7 days a week.
• Available between 6 AM and 8 PM CET.

Be available 14 – 40 hours per week, with the opportunity to grow to 40 hours a week with more responsibilities. To ensure that applicants read the description precisely, start your application with “JoeyAK”.

Ideally, you have some experience managing the supply chain, but ultimately, we want someone who loves helping people and is interested in handling customer support issues. We strive for consistency in emails exchanged with customers, avoiding duplicate, imprecise, or off-topic responses.
Please respond by detailing your similar experience and explaining why you think you are a good fit for this job!
I look forward to your proposal.

Thank you,

Tariq