Join the Fastest Growing Corporate Catering Delivery Company in Sydney!
Looking for a dynamic role where you can truly make a difference and be part of an amazing team? If you are, and you’re obsessed with customer service, this role is for you.
Who are we?
Feedwell is the fastest growing corporate catering delivery company in Sydney. We make it easy for thousands of businesses all across Sydney to enjoy the freshest, healthiest catering options, delivered to their workplaces and events.
Whilst our growth is being very much driven by e-commerce and online, we are big believers in developing long standing relationships with our customers by delivering exceptional and personal customer service.
We are a small team of passionate individuals and pride ourselves on our strong culture, with no room for egos. We believe that every member of our team has something valuable to contribute, and we’re always open to new ideas and perspectives.
The Role
We’re looking for a Customer Service Specialist who is passionate about delivering exceptional customer service, with excellent communication and interpersonal skills. They key responsibilities and requirements of the role are:
Key responsibilities
• Answering customer queries via phone and email
• Proactively contacting current customers as part of our customer nurturing
• Processing customer orders accurately and in a timely manner to ensure our operations are kept informed of orders
• Preparing quotes and menus for customers for their corporate events (extensive training will be provided)
• Comfortable in using technology and working effectively. This is a role where on days volume can be high, so you must be comfortable in working under pressure
• Assisting with other admin tasks to support the team when needed
Minimum requirements
The successful candidate must have:
• Proven experience in dealing directly with customers
• Excellent written and verbal communication (English)
• A friendly nature
• A very strong attention to detail
• Familiarity with basic applications and software, including Google Documents, Google Sheets and CRM systems – experience with Microsoft Office applications instead of Google applications is also sufficient
• Prior experience with catering and preparing menu options is preferred but is not essential as extensive training will be provided on this.
Who are our clients?
Our client’s include businesses in all types of industries, ranging from small businesses to large international organisations. Our client’s include some of the largest companies in the world like Amazon, Google, Dior and Tiktok, to iconic Australian brands like Woolworths, Westpac, and Airtasker all the way to local small businesses. We love the variety of companies we deal with and can genuinely say that the people we deal with within these companies are always pleasant.
The types of events we cater for can range from small internal company meetings, to large events and functions, to staff meals. These include a range of industries from local offices, to feeding warehouse teams, providing catering for film studios, to schools, universities and hospitals.
You probably get the gist…there isn’t really one type of company we deal with which keeps the role interesting, and will see you deal with a wide range of customers.
How to apply
If you think this role may be for you, please send to
•A video at least 2 minutes in length speaking about your experience (your application must include this to be considered for the role)
•A cover letter
•Your CV
Thank you
FEEDWELL
APPLY FOR THIS JOB:
Company: Feedwell
Name: Feedwell Careers
Email: