EXPERIENCED CUSTOMER SUPPORT REPRESENTATIVE

PLEASE READ THE ENTIRE ARTICLE BEFORE APPLYING. IT WILL BE OBVIOUS TO US IF YOU DID NOT READ THE ENTIRE AD BY THE QUESTIONS YOU ASK IF WE EXTEND YOU AN OFFER. WE WILL RESCIND ANY OFFER IF IT APPEARS YOU DID NOT READ THE AD. READING THIS FULL AD BEFORE APPLYING IS THE FIRST TEST OF YOUR TRUSTWORTHINESS TO FOLLOW THRU UNSUPERVISED, ABILITY TO UNDERSTAND AND RETAIN INFORMATION. WE ENCOURAGE YOU TO TAKE NOTES.

*YOUR EVALUATION STARTS NOW. GOOD LUCK!

We need 8-10 agents by or before the end of the month. We hire fast. We are a small family business with big career potential. Every team member counts. If you are not willing to invest your time and sacrifice immediate gratification, this job is not for you. Attention to detail and being a fast and efficient learner is vital to this position. This is intended to be a PERMANENT assignment.
WE ARE LOOKING FOR SALES AGENTS THAT HAVE ALMOST PERFECT ENGLISH AND EXPERIENCE WORKING WITH AND SPEAKING WITH AMERICANS!!! PLEASE DO NOT APPLY IF YOUR ENGLISH IS NOT ALMOST PERFECT.
MUST BE ABLE TO READ, WRITE, AND SPEAK ALMOST PERFECT ENGLISH.
MUST ALSO HAVE AWESOME SALES EXPERIENCE CALLING CUSTOMERS AND CLOSING DEALS.

WE WILL REQUIRE YOU TO SPEAK TO US SO WE CAN SEE HOW WELL YOU SPEAK ENGLISH PRIOR TO HIRING.

We are a tight-knit company. We are a growing friends & family-owned business, which means if we hire you, you become family.
Keystone Tax Solutions is Tax software company that provides professional software to American tax preparers. We offer many services to satisfy our clients needs. Our clients depend on us for their businesses to run successfully. We provide 24 hour and year-round customer/tech support for our clients.

We place fun, excitement, and advancement over appearing to be highly corporate. Our training is being improved as this is our first time outsourcing, so we are still learning what you need, so you must be a motivated self-starter.

We are currently improving our processes and want you to be a part of helping us perfect our operation by giving us your feedback. To give you a better idea of how fast we are growing, we started this year with 6 locations, we now have 500 locations. Within 2 years, we plan to add an additional 30 Philippine call center agents with you being the first of 4. You will become a remote manager and eventually train your peers if you last long term.

We are looking for applicants who want to grow with us. We are casting a wide net by hiring more people than we need, at the end of 30 days we will keep 6-8. We want someone confident and stable enough to start with minimum compensation, which we will increase monthly as you prove yourself and contribute to driving revenue. We do not want someone juggling working for us and others, to keep our promise to you, you need to commit to us. Our starting salary for the hours required is $300 per month during the training period which will last until December. We will then increase pay $400-$500 USD for those who last through the training period and into our peak season. Within 6-12 months or less, we will increase your salary monthly salary depending on your performance including bonuses and incentives if you last long enough.

You will have to answer to 2-4 managers, one based in the Philippines and the others all based United States. Those who give more detailed answers will be looked at more closely.
Things We Are looking For In A Candidate:

1. At the very minimum to start, you will need a computer, fast postpaid internet, and a headset. Applicants with an additional computer monitor and/ or a Smartphone will be considered first, pictures of your setup will be required. MUST SPEAK PERFECT ENGLISH
2. You must be good at writing, comprehending, and speaking English. Our clients are accustomed to speaking to Americans via phone and email and this will be vital depending on your position in order to close deals and help client with tech support via phone and email.
3. Must BE ABLE TO PAY ATTENTION TO DETAIL!! This job is not hard but there is a lot you have to learn and learn quickly, or we cannot keep you.
4. You will need to be available during the hours of 8 am to 9 pm, Monday thru Sunday, Central Standard Time during peak season which is November, December, January, February, and March. An hour break is allowed. We are not saying you will have to work all these hours and days just be available if needed for rotating schedule during peak season.

5. You will typically use 4-5 browser tabs daily, Infusionsoft CRM(if you are familiar and proficient in this CRM platform, this is a plus and we will test your skills), Our tax software and bank portal platforms, Vonage to receive and make support and sales, Teamworks to receive and respond to emails, and Skype for real-time instant messaging with the United States team as you learn on the job.
You must be a fast learner, learn well under pressure, and have thick skin.
6. We would love someone with BPO experience with other medium to large American companies. We want someone who can also make suggestions to us to get better and bring experiences from other companies to make us better and your job easier. We need self starters that can work on their own without much supervision.

We are looking for applicants who want to grow with us. We are casting a wide net by hiring 5 times more people than we need, at the end of 30 days we will keep 6-8. We want someone confident and stable enough to start with minimum compensation, which we will increase monthly as you prove yourself and contribute to driving revenue. Within 6 months or less, we will increase your salary monthly including bonuses and incentives if you last long enough.

This will be a long term position. Please answer each question below, by copying the question and pasting them in your reply with your answer next to or below each question.

Please be honest with all your answers and be detailed as you can be!!

A. Do you currently have a headset which you can make calls from a Softphone (your computer)?

B. Do you have a Smartphone with access to its App Store?

C. Do you have more than one computer monitor?

D. Do you have your own internet connection at home, work from/ use a coffee shop, library, or other locations internet, or does your government provide and pay for your internet?

E. If you have your own internet, is it prepaid or postpaid?

F. Does your internet “minutes” have to be refilled during the month?

G. Are you available Monday thru Sunday from 8 am to 9 pm, Central Standard Time American Time? If not what is your availability.

H. Are you interested in a long term position where compensation starts low and increases every month as you learn and performance improves?

I. Are you confident enough to compete against others for a permanent position in the first month?

J. On a scale of 1-10, how quiet is your work area (some noise is fine as we know kids may be present during COVID, just be honest)? 1 being noisy, 10 being completely silent? But for the integrity of our clients, we prefer it to be as quiet as possible during sales and support calls.

K. If given a typing test how many words per minute can you type?

L. We use remote worker software to monitor task and progress, do you clearly understand?

M. Are you good under pressure? Able to get rude Customers off the phone quickly?

N. Are you able to multitask? For instance, chatting via live chat with one customer while talking on the phone to another?
O. How good are you at excel spreadsheets scale 1-10( 1 being the lowest and 10 being the highest)
P. How good are you at learning different systems such as CRM systems scale 1-10 (1 being the lowest and 10 being the highest)
Q. What is your experience working in Sales?
R. What is your experience working customer support?
S. What is most of your past work experience in and what are your strongest skill set working?
T. Have you ever worked for an American Company and talk or communicated with American customers or employers? If so please give examples.
U. How good is your English on scale of 1-10(10 being the highest)?
V. How well can you write in English on scale of 1-10(10 being the highest)?
W. How well can you read in English on scale of 1-10?
X What would you say you are the strongest in? Talking to Americans on the phone in English, Responding to Americans via email in English, Taking Directions from Americans in English? All of the above or none of the above?