About Suvie
Suvie is a fast-growing food technology startup that’s revolutionizing dinner by combining restaurant-quality meal kits with cutting edge smart kitchen appliances. We are building innovative, luxury home appliances and gourmet meal kits that cook themselves, allowing our customers to save time and eat well.
Join our amazing team of experienced professionals working hard to bring this vision to life. Suvie is a diverse global team working at a fast pace to build exceptional customer and enterprise value. We highly value the input and unique perspectives of all Suvie team members, and believe that great things happen when we combine customer input and the unique experience and skills of our team.
Overview:
We are seeking an experienced individual to join our Member Services team and support customers across our meal, hardware, and software product lines. With at least 2 years of experience in the field, you will play a crucial role in providing exceptional customer support and contributing to the success of our rapidly-growing business. This position offers the opportunity to work remotely and requires a high level of professionalism, problem-solving skills, and the ability to thrive in a fast-paced environment.
Responsibilities:
Provide exceptional customer support via chat, email, and phone
Handle assigned admin tasks, including order management and return tracking
Quickly adapt to changes in processes and procedures
Stay up-to-date with new information and updates
Collaborate effectively with all departments within the company to resolve customer issues quickly
Manage and prioritize workload efficiently to ensure timely resolution of customer inquiries
Take on additional projects, tasks, and opportunities as they arise
Required Experience and Skills:
2+ years customer service experience, preferably remote
Strong communication skills (written and verbal) with emphasis on customer satisfaction
Strong Proficiency with Zendesk, Google Apps, Shipstation, ClickUp, Slack, and other support tools
Ability to work independently and remotely, while also being a strong team player
Ability to understand and navigate diverse system and products in a complex business
Sharp problem-solving skills, adept at handling complex situations
Adaptable to fast-paced startup environments, skilled in multitasking
Willingness to adapt to changes and learn new tools and processes as needed
If you meet the qualifications and are looking for an opportunity to leverage your experience in a remote customer support role within a dynamic startup environment, we encourage you to apply for this position. Join us in shaping the future of our growing startup!
Suvie is an Equal Employment Opportunity Employer and is committed to workplace diversity.
APPLY FOR THIS JOB:
Company: Outsourced Staff
Name: Richard Gray
Email: