Experienced Dispatcher NEMT

Answer 50-75 call per day, schedule route for drivers using Tripmaster software.
Communication with case management, drivers and administration.
Update task on Basecamp, spreadsheets and calendar
Need excellent English

Experience: Required to have dispatching experience in NEMT
Location: Remote
Schedule: Form 6 am EST (8 hour shift), Monday to Friday with weekend availability.

RESPONSIBILITIES:
Scheduling:
– You will schedule vehicles to pick up and drop off clients to their medical appointments
– You will inform drivers of their assignments for the day and/or week.
– You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time.

Communication:
– You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur.
– You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
– You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently.
– You must be organized, detail-oriented, and able to work well under pressure.

Handling Problems:
– You will need to resolve any issues or complaints. Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems.
– You will need to be able to prioritize the most important situations and think quickly on your feet.
– You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather

Reporting:
-You will responsible for completing all required paperwork on time.
– You will provide reports and analysis of transportation services to management and other stakeholders.
– You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.

Monitoring Safety:
– You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules.
– You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation.
– Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.