Experienced Freight Dispatcher

We are a fast-growing Freight Dispatching Agency, looking to hire a superb league of ambitious Bona Fide agents to handle the movement of freight for drivers within the global supply chain. This position is largely a customer service based that requires sales. The agent must be able to perform cold calling, respond to inbound/ outbound Emails from clients and brokers, as well as staying in constant communication with drivers.

JOB RESPONSIBILITIES:
– Represent our brand well across all customer service channels!
– Respond to marketing or inquiries from drivers and brokers via emails, input data within the freight dispatching systems for carriers, and answer/make phone calls.
– Work independently; manage time and multi-task.
– Communicate regularly with, team, and management using Google Workspace
– Problem solve and find solutions to improve our business and Customer Service Experience!

QUALITIES WE ARE LOOKING FOR:
– Team player who is hard working, positive, and open-minded
– Passionate about helping others
– Passion for learning and self-improvement
– Committed to working in a long term position with a lot of growth potential
– Someone who is able to work with minimal supervision and still do great work
– Willingness to learn and improve their skills
– Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members.
– Someone who is willing to go the extra mile for our customers
– Someone who is solution-driven and provides suggestions whenever they have questions
– Someone who does not make excuses and takes ownership of their actions
– Someone who is willing to accept constructive feedback and improve to be a better version of themselves

QUALIFICATIONS:
– A minimum of 2 yrs of Outbound Customer Service Experience preferred.
– Strong communication skills – both written and verbal
– Strong use of grammar
– Critical thinking skills
– Reliable Internet Connection (Backup ISP is also required!)
– Reliable Working PC
– Must be able to communicate via Zoom Video, Phone, Google Workspace, and Email.
– Phone, Email, and SMS Support are a plus!
– Exceptional Time Management and Organizational skills

Perks & Benefits
-Permanent and part-time #WorkFromHome Set-up

Why join us?
-We’re one of the fastest-growing Freight Dispatching Agencies within the trucking industry.
-Extensive job Stability with multiple customer service positions available
-Work with a collaborative team and environment