Experienced Virtual Assistant | Customer Support Representative

Are you an organized and customer-centric individual with exceptional communication skills? Are you passionate about digital courses and membership businesses? If so, we want you to join our team as a Virtual Assistant / Customer Support Representative!

As I continue to grow, I’m looking for a dedicated Virtual Assistant / Customer Support Representative to provide top-notch assistance and support to our valued members.

I’m looking for kind, reliable, self-reliant people who believe in our vision of “wholistic, doable and connection focused approach for families wanting to help their child learn Mandarin Chinese” and the mission to support parents in helping their children grow in their interest and use of the Mandarin Chinese language.

Please see my Instagram profile at: Click to view/spotofsunshineChinese.

Responsibilities:

1. **Customer Support:**
– Respond to customer inquiries and support requests via email, IG chat, FB group and other communication channels promptly and professionally.
– Provide excellent customer service, addressing customer concerns and questions, and ensuring a positive customer experience.

2. **Membership Management:**
– Assist in the management of digital membership portal and customer database, including onboarding, access provisioning, and account management.
– Ensure that customers have a seamless experience with their digital course materials and membership benefits.

3. **Content Access Support:**
– Assist customers with technical issues related to accessing and navigating our digital courses, including troubleshooting login or content access problems.

4. **Administrative Tasks:**
– Assist in administrative tasks such as managing calendars, scheduling appointments, and helping to organize events or webinars.

5. **Minor graphic design support:**
– Assist in Minor graphic design support. Assist in Powerpoint slides for membership content. Proficiency in Canva is a must.

Requirements:

– Excellent written and verbal communication skills in English.
– Strong attention to detail.
– Strong empathy and patience for dealing with customer inquiries and concerns.
– Minimum (3 years+) Experience in customer support or virtual assistance. Experience in a digital course or membership business is a plus.
– Proficiency in using customer support tools and various platforms for running a digital platform, including:
– Canva
– Mailerlite
– New Zenler
– Stripe
-Slack
-Instagram
-Facebook Group
– Tech-savvy with the ability to troubleshoot basic technical issues.
– Highly organized and able to manage multiple tasks and priorities effectively.
– A genuine passion for personal development.
– Reliable internet connection and the ability to work from a remote location.

Benefits:
– Competitive salary and flexible working hours.
– Opportunities for professional growth and development.
– Engaging work in a dynamic and innovative industry.