Hello! Please only apply if you have at least 1+ years of virtual assistant experience and speak fluent English.
This job is for 20 hours a week, with potential to grow.
About us:
Best Mate Dog Training teaches dog owners across Australia and New Zealand how to get their dog to listen and behave reliably, without using treats, through our online course Canine Chaos to Calm.
We’re passionate about helping dog owners to transform their lives with their dogs from frustration and stress to actually enjoying having them around and involving them in all the activities they want to. We’re an exciting small business and growing fast!
We’re looking for an exceptional, hardworking, honest & reliable virtual assistant to assist with technical support, setting up launches and supporting our customers and audience to welcome them into our world and help them find the information they need.
About the Role:
Working as part of our dynamic, passionate small team, you’ll be responsible for the tasks that are crucial for the running of our business.
You’ll be helping with day-to-day admin tasks, as well as setting up for and assisting with launches (helping thousands of dog owners to feel welcome and find what they need inside our free challenge).
Which means you’ll need to be reliable (giving people the information you promised and making sure no request is left ignored), and show enthusiasm for helping our audience feel welcome and supported, as well as have the attention to detail and technical know-how to keep the back end of the business (automations, landing pages, emails etc) running smoothly.
We work hard and take pride in our work and the transformations we can help dog owners with. There are strict deadlines for everything and accuracy and reliability are crucial. So this is a GREAT job with lots of scope to grow with the company, but you must be willing to commit and go all-in 100%!
Here are some of the tasks that this role will include…
During launch time/leading up to a launch:
• Updating sales pages, landing pages, forms, automations, email sequences etc to ensure that dates/tags etc are all correct for the new run-through of the launch (we re-use a lot of content/processes, so this is about updating key parts of systems that are already in place – accuracy and attention to detail are crucial here!)
• Scheduling posts and videos, creating the pop-up Facebook group for the free challenge we run during the launch period.
• Responding to comments on Facebook and Instagram ads – answering questions (using scripts provided), deleting and blocking trolls quickly etc – making sure that all are replied to within 24 hours (by you or the team) and that nothing is missed.
• Responding to messages in the Facebook inbox, answering any questions that are covered by the scripts provided, and filtering the rest to be answered by the dog trainer.
• Responding to comments in the pop-up Facebook group where people are introducing themselves/their dogs, to make them feel welcome, and help them find any extra information that might be relevant to them (for example, if they have two dogs in their introduction photo, then you’d give them the link to a post about doing the challenge with two dogs)
• Filtering emails in the inbox – answering the ones that are covered by the scripts provided and filtering the rest to be answered by the dog trainer – making sure that all are replied to within 24 hours (by you or the team) and that nothing is missed.
• Admit Facebook join requests based on their answers to the questions
Outside of launch time:
• Editing videos (very basic editing – trimming the start and end of videos etc)
• Writing time-stamps for the weekly Trainer Q&A video (a summary of what’s covered and where it appears in the video), then uploading the video and sending out an email to tell course members that it’s available
• Helping with basic SEO (e.g. keyword research to find keywords with high search and low difficulty on a given topic)
• Customer service – as per the launch tasks, managing the email inbox, facebook message inbox, replying to comments and emails that are covered by scripts and filtering the remainder for the dog trainer to answer.
• Helping with finding and publishing content/comments/reviews from current members to share publicly as a success story.
• Scheduling social media posts and updating the Squarespace website with new posts etc.
• Assisting with technology set up, editing pages, automations etc when new products/systems etc are introduced/altered.
• Writing step by step instructions for new tasks, based off of screen recordings of that task.
• Admit/cross check Facebook group join requests for the paid course members only group.
About You:
We’re looking for someone who has a proven track record in a virtual assistant role, including tasks involving technology (online course portal, landing pages, email sequences and automations etc) and customer service (responding to emails, replying to >Facebook comments with answers to questions etc), ideally within an online business / online course environment.
You must:
• Have amazing communication and interpersonal skills
• Be hard working, honest and dedicated.
• Be proactive and able to think for yourself – so you can notice if something is missing from instructions etc/something doesn’t seem right and let us know so we can fix it.
• Be responsible for the success of the tasks you take on, able to double check, proof-read, and ensure links etc are working as they should before marking the task as complete.
• Have awesome attention to detail and high standards for accuracy and quality of work – the little things can make a big difference to the running of the business and our customer’s experience.
• Have excellent English, and able to converse naturally. Our communication style with our customers and audience is friendly and warm and relatively casual, while still maintaining professionalism, which requires a good grasp of the English language to do well.
Importantly, you must be tech savvy (step by step instructions are provided for tasks, but previous understanding/use of similar software is required, as this role is for an experienced VA!).
Some of the tools we use include Kartra (which is similar to Kajabi/ActiveCampaign/LeadPages), Loom, Canva, Integrately (similar to Zapier), G Suite, Publer, Squarespace, plus the traditional things like email, YouTube, Facebook, and Instagram.
This job is in New Zealand time (Auckland/Wellington).
A good internet connection is required.
A Computer or Laptop is needed (tablets, phones, and other devices are not sufficient).
How to Apply:
A thriving team, and having roles who fit the people in them is super important to the success of a business, as well as the growth, success and happiness of those who are part of it. Self-awareness, personal development, and playing to an individuals’ strengths are all part of our company values.
Which is why we ask that you complete a couple of personality assessments as part of the application process and include screenshots of your results in your cover letter. Any applicants that do not include this will not be considered.
Step 1. Take the Enneagram Personality Assessment (note: we cannot see your responses so be 100% YOU. Answer this assessment with your true self in mind (not who you think you should be or what you think we want you to be)). Go to / to complete this assessment
Step 2. Complete the Myers Briggs Personality Assessment. Answer these questions based on who you naturally are. A great tip is to recall how you were as a child, not necessarily who you have grown into being. This assessment is about your true instinctive nature. Go to ?/personality/test
Step 3. Attach your test results (screenshot or general results) as well as your resume, cover letter, and an inspirational quote that makes you happy.
IMPORTANT NOTE You must add the word #superstar to the application subject or you will not be considered.
APPLY FOR THIS JOB:
Company: Nordic Quality
Name: Grace Clouston
Email: