Expert Customer Support

Hello!

We’re a men’s jewelry brand looking to hire an expert customer support rep. This will be a part-time job to start that can go into the longterm as we’re looking to build out a team to scale our brand. If you perform well, there will be a lot more opportunities as we grow.

Not looking for an agency – looking to work 1 on 1.

Key Responsibilities:

– Respond promptly and effectively to customer inquiries via email and chat.
– Provide detailed product information and recommendations to customers.
– Resolve customer complaints and issues in a courteous and professional manner.
– Process orders, returns, and exchanges accurately.
– Go above and beyond to make the customer happy
– Maintain detailed and accurate customer records.
– Collaborate with other team members to improve customer service processes and practices.
– Stay up-to-date with product knowledge and company policies.

Requirements/Experience:
– Proven experience in a customer service role
– Shopify
– Gorgias
– Returns CRM
– Excellent English verbal and written communication skills.
– Strong problem-solving abilities and a customer-focused mindset.
– Ability to handle stressful situations with composure and professionalism.
– Availability to work flexible hours, including weekends and holidays.

Preferred Qualifications:
– Experience in the jewelry or fashion industry.
– Familiarity with order processing and inventory management systems.

Please answer these questions in your application:
1) Tell us more about your experience
2) Why should we hire you instead of someone else?
3) What types of brands have you done customer support for? (Name not necessary just category of product)
5) What do you think comes first, the customer or profit?
6) Do you have experience with Shopify and Gorgias?
7) Can you work full time and only for our company in the future?
8) Do you think you’re a caring and helpful person? From a scale of 1 to 10
10) What do you think are your strong points as an customer support rep and as a person?

You can also add anything else you want in your application!

This is not a dropshipping website. We’re a real, premium jewelry brand that is looking to scale and provide our customers with the best customer support in the industry. We go the extra mile for our customers and reply quickly.

Please apply if you feel like you’re a good fit!

**For part time we can discuss your salary and open to discussing full time too**