POSITION: Facebook Ads Reporting/ Customer Service Specialist
Full Time/Salary Night Shift works virtually 9-5 MST
Company: The Data Driven Practice
Department: FB Ad Campaigns
Reports To: FB Ad Manager
This is a rare opportunity to join a stable, profitable, growing company The Data Driven Practice and excel as a leader making a huge difference in doctors lives. We are looking for someone who is willing to work a night shift with The Data Driven Practice hours 9am-5pm MST. Someone who is willing to work with the team be a team player but also be able to complete tasks independently.
Role Overview
Title: Facebook Ads Analyst and Customer Service Specialist
Purpose: To oversee and report on the performance of Facebook ad campaigns for our members, providing insights and recommendations to improve outcomes, and facilitating strong communication and service support.
As you review the description we welcome any questions you may have about the position or our team. The position will be full time 40 hours per week. All bonuses are based on work performance and reaching your KPI’s.
Strong English grammar and experience in facebook ad campaigns, reporting in facebook ads, and attention to detail. Great customer service skills in communicating and setting up meetings.
Responsibilities
Daily Ad Monitoring and Reporting: Monitor Facebook ad campaigns daily, gather performance data, and report findings in the designated Slack channel to keep the team informed.
Ad Performance Improvement: Analyze ad performance to identify trends and areas for improvement. Suggest and implement changes to optimize ad campaigns.
Communication and Support: Serve as the primary point of contact for members concerning ad performance. Address any issues or questions related to Facebook ads promptly and effectively.
Meeting Coordination: Organize and conduct bi-weekly Zoom meetings with members to discuss ad performance, provide updates, and gather feedback on campaign adjustments.
Campaign Updates: Regularly update ad campaigns based on member feedback and performance analytics to ensure optimal results.
Requirements:
This job will require you to have a solid understanding of English and good grammar skills. The primary purpose of your role is to help the doctors know how their campaigns are performing and keep in communication with them and a bi-weekly meeting cadence. The Data Driven Practice goal for you is to set up our members as the true expert in their community and to get them a steady stream of new patients.
Requirements
Educational Background: FB Paid Ads, FB Reporting, Great Communication skills and attention to detail.
Experience:
Proven experience managing and reporting on Facebook ad campaigns.
Strong background in customer service or client relations, preferably in a digital marketing context.
Skills:
Proficiency with Facebook Ads Manager and analytics tools.
Excellent communication skills, both verbal and written.
Strong analytical skills with a detail-oriented mindset.
Ability to organize and facilitate virtual meetings effectively.
Technical Proficiency: Familiarity with Slack, Zoom, Go High Level, ClickUP and other communication and reporting tools.
Qualities needed to be successful:
Someone who is willing to work a night shift with The Data Driven Practice hours 9am-5pm MST. Someone who is willing to work with the team be a team player but also be able to complete tasks and independently.
Integrity, Commitment to Excellence and Desire to Learn:
Integrity: You are a good fit if you are honest with your team and your managers. If you share when you need help and openly communicate with the team if you need more training or you don’t understand the task. Also communicate if you won’t reach a deadline or if you made a mistake. After all we are all human, and we can’t grow without making mistakes and learning from them :”).
Commitment to excellence. We are looking for someone who is looking for a long term relationship. We look forward to hiring and onboarding the best candidate with the expectation that you will be with us for a long time. If you are looking for only a few months of employment or a short term job this is not for you.
Desire to learn and improve. Desire to follow instructions and complete projects on time. We are a small team and growing fast, if you are not excited about improving your skills and trying new things (like the latest video edits designs etc that are trending on social media) then this is not for you.
If this sounds like you please apply, I will personally respond to your application and let you know if you make it to the audition, please email and include Facebook Ads Reporting/ Customer Service Position
Purple Unicorn in the subject line so I know you read the job description, also include samples of your FB Ad campaigns along with a video sharing a little bit about yourself why you are perfect for this role, your favorite things to do, and something unique about you.
PS. Here is a link to our website /landing123
YouTube Channel /@DocCory
Doc Cory’s FB Page /TheDataDrivenPractice08
FB Group Turn Your Data Into Dollars /groups/turnyourdataintodollars
where we are leading the Driven Doc Movement so you can get to know us a little better.
Results
Ad Performance Improvement: Achieve a consistent improvement in ad performance metrics such as click-through rates, conversion rates, and ROI across all managed campaigns.
Member Satisfaction: Maintain high levels of member satisfaction through prompt service, effective communication, and proactive campaign management.
Reporting Accuracy: Ensure all ad performance reports are accurate, insightful, and timely, facilitating strategic decision-making.
Meeting Engagement: Successfully engage members during bi-weekly meetings, ensuring they are informed, involved, and satisfied with the campaign progress and adjustments.
Our website /landing123
YouTube Channel /@DocCory
Doc Cory’s FB Page /TheDataDrivenPractice08
FB Group Turn Your Data Into Dollars /groups/turnyourdataintodollars
Feel free to let me know if you have any other questions!
The Data Driven Practice is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are dedicated to building an inclusive environment for all employees.
APPLY FOR THIS JOB:
Company: The Data Driven Practice
Name: Melissa M Frogley
Email: