Facebook Customer Support

### Company Overview:

We are a dynamic and forward-thinking company seeking a >Facebook Comment Manager to join our social media team. Our mission is to maintain a positive and engaging online presence, fostering a supportive community around our brand. As we expand our digital footprint, we need a dedicated professional to monitor our Facebook interactions, ensuring that our online community is a welcoming space for everyone.

### Responsibilities:

– **Monitor and Manage >Facebook Comments:** Regularly review comments on our Facebook page, identifying and hiding negative or inappropriate comments to maintain a positive community environment.
– **Engage with the Community:** Use pre-defined templates to respond to comments and inquiries on our Facebook page, ensuring timely and consistent communication.
– **Message Management:** Efficiently manage our Facebook Messenger, responding to inquiries, feedback, or concerns with the aim of providing excellent customer service and engagement.
– **Report and Feedback:** Provide regular reports on community feedback, sentiment, and engagement metrics, suggesting improvements for community management strategies.

### Requirements:

– Proven experience as a social media manager or similar role with a focus on community management, particularly on Facebook.
– Familiarity with Facebook’s community standards and experience with social media management tools for monitoring and reporting.
– Ability to work independently, manage priorities, and respond promptly to community interactions.
– Strong problem-solving skills and the ability to handle negative feedback or complaints with professionalism and tact.
– A proactive, team-oriented attitude with a commitment to creating a positive online community.
– Good Englis: Spoken and Written

### Benefits:

– Remote work flexibility.
– Competitive salary and performance bonuses.
– Opportunities for professional growth and development.
– A supportive and dynamic team environment.
– Access to training and development resources.

### How to Apply:

Please submit your resume and a brief cover letter outlining your experience with >Facebook community management, along with any relevant work samples or case studies. In your cover letter, please include your approach to handling negative comments and engaging with an online community.

Also use the word: SUPPORTCHAMP in the subject line.

We thank all applicants for their interest, but only those selected for an interview will be contacted.