Finance Assistant / Concierge

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

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Award winning Cloud Technology Consulting firm in Australia has an opening for a Finance Concierge. The current role will be full-time and salaried, working primarily during Australian business hours. We are looking to build a relationship with someone who can help our business succeed over a long term.

This company with a strong industry presence are looking to hire someone who is a dedicated, dynamic individual with strong knowledge and experience. We are a technology-forward business and knowledge of cloud-based IT business systems is essential. You’ll be joining a team of A-players and we expect the same from you.

We want someone who is keen to help us continue to grow and move our business forward. You will need to be experienced with working from home and have a quiet space to be able to make video and audio calls to us and you have excellent written and spoken English. We are a small business and a tight-knit team and work closely together.

Here is an idea what you will be doing:

– Communicating via email and phone to resolve billing queries for our small business customers
– Administration around projects and back-office admin for management team and projects team
– Handling of customer license upgrade and downgrades in our billing system
– Support ticket processing for finance department of business (helping customers update credit cards, dealing with invoice queries, resolving billing disputes and escalating to Finance Manager when appropriate)
– Debt collection calls to customers who are overdue on credit card payments
– General VA tasks such as data entry, accounts auditing and supporting our other teams
– Escalation of tasks to Finance Manager when you cannot resolve them yourself

You may also assist our Finance team with the following customer-facing tasks:
– Communicating via email and phone to resolve billing queries for our small business customers
– Administration around projects and back-office admin for management team and projects team
– Handling of customer license upgrade and downgrades in our billing system
– Support ticket processing for finance department of business (helping customers update credit cards, dealing with invoice queries, resolving billing disputes and escalating to Finance Manager when appropriate)
– Debt collection calls to customers who are overdue on credit card payments

Qualifications:

-Bachelor’s degree in Accounting, Finance, or related field
-1-2 years relevant experience working in accounting, bookkeeping and collections
-Thorough knowledge and understanding of Xero or other accounting platforms
-Strong verbal and written communication skills
-Proficient skills in Excel, Google Sheets and Google Workspace
-Experience with accounts payable, accounts receivable, payroll, and general ledger
-High degree of accuracy and attention to detail

It will be extremely advantageous for you to have an interest and experience in:
– Working in the cloud (i.e. working in the browser) and how that is changing the business landscape
– Small businesses (i.e. up 1-30 employees) and their particular challenges and needs
– Google Workspace Technology (Gmail, Google Docs, Google Drive etc.) and it’s integrations

Applicants MUST be based in the Philippines.