WE’D LOVE TO HEAR FROM YOU
* great culture and working environment
* permanent work from home setup
* Above Market Starting Pay Scale with increases
* Permanent WFH Opportunities
* Part-Time, Full-Time
* Health & Wellness Allowance
* Paid Time Off (PTO) Yearly
* Monthly Bonus Drawings
* 90 Day Loyalty and Performance Bonus
P* rofit Sharing
* Professional Development + Training
* Exclusive Membership in our Community of Unicorns
* Referral Bonus Opportunity
Please send us your most updated CV in PDF format to [] subject
“FINANCIAL Background | Customer Support Representative”
Location: Remote – FULL TIME
Unicorn Role Overview: As a Customer Support Representative (I or II) you will be at the forefront of ensuring our Tribe members receive exceptional support and assistance. You will handle customer inquiries with precision and empathy, working diligently to provide effective solutions and maintain high levels of satisfaction.
What you’ll do:
-Respond promptly and professionally to customer inquiries via email and phone.
-Diagnose and troubleshoot complex issues related to our platform and investment processes.
-Collaborate closely with tech support team members to deliver comprehensive solutions and exceed customer expectations.
-Maintain accurate and detailed documentation of customer interactions and resolutions in HubSpot Service Hub.
-Maintain and update documentation for troubleshooting procedures, FAQs, and best practices.
-Liaise with cross-functional teams to address customer concerns and provide valuable feedback for product enhancement.
What you’ll bring:
-Proven track record in a customer support role, preferably within a technical or financial services environment.
-Outstanding communication skills, both written and verbal, with the ability to convey complex concepts to diverse audiences.
-Strong problem-solving abilities and a patient, empathetic approach to resolving customer frustrations.
-Strong team player with the capacity to thrive independently in a dynamic work environment.
-Meticulous attention to detail and superb organizational to grow in a customer support career.
-Exhibit EPIC attributes: Excellence, Persistence, Initiative, and Consistency in all aspects of work.
Preferred Qualifications:
-Practical experience in the field of Customer Support or Customer Service.
-Understanding of ticket-based service practices.
-Familiarity with financial investment principles and terminology.
WE’D LOVE TO KNOW WHAT MAKE YOU A GREAT FIT FOR THIS ROLE.
We look forward to hearing from you!
APPLY FOR THIS JOB:
Company: Evans Media
Name: George Wall
Email: